Research output per year
Research output per year
Research output
- 1 - 50 out of 58 results
Search results
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2024
AR atmospherics and virtual social presence impacts on customer experience and customer engagement behaviours
Zeng, N., Ryding, D., Vignali, G. & Pantano, E., 15 Oct 2024, In: International Journal of Retail and Distribution Management. 53, 1, p. 58-73 16 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile7 Citations (Scopus)79 Downloads (Pure) -
A systematic review of city break travel in tourism
Hu, M., Pantano, E. & Stylos, N., 5 Aug 2024, In: International Journal of Tourism Research. 26, 4, p. 1-11 11 p., e2728.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open Access1 Citation (Scopus) -
Digital transformation: A multidisciplinary perspective and future research agenda
Paul, J., Ueno, A., Dennis, C., Alamanos, E., Curtis, L., Foroudi, P., Kacprzak, A., Kunz, W., Liu, J., Marvi, R., Nair, S. L. S., Ozdemir, O., Pantano, E., Papadopoulos, T., Petit, O., Tyagi, S. & Wirtz, J., 1 Mar 2024, In: International Journal of Consumer Studies. 48, 2, 28 p., e13015.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile53 Citations (Scopus)54 Downloads (Pure) -
Essential GenAI skills for marketing students
Khusainova, R., Pantano, E., Kang, E. & Ford, S., 30 Oct 2024, Times Higher Education.Research output: Contribution to specialist publication › Article (Specialist Publication)
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Humanlike service robots: A systematic literature review and research agenda
Zhang, W., Slade, E. & Pantano, E., 1 Dec 2024, In: Psychology and Marketing. 41, 12, p. 3157-3181 25 p.Research output: Contribution to journal › Review article (Academic Journal) › peer-review
Open Access1 Citation (Scopus) -
More supportive or more distractive? Investigating the negative effects of technology at the customer interface
Pantano, E., Carlson, J., Spanaki, K. & Christodoulides, G., 1 Apr 2024, In: International Journal of Information Management. 75, 3 p., 102752.Research output: Contribution to journal › Editorial (Academic Journal) › peer-review
Open AccessFile2 Citations (Scopus)49 Downloads (Pure) -
Space jam: How retail technologies are influencing store space production
Vadruccio, R., Pantano, E. & Tumino, A., 24 Jul 2024, (E-pub ahead of print) In: International Journal of Retail and Distribution Management. 52, 10-11, p. 1092-1107 16 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile1 Citation (Scopus)30 Downloads (Pure) -
The form of AI-driven luxury: how generative AI (GAI) and Large Language Models (LLMs) are transforming the creative process
Pantano, E., Serravalle, F. & Priporas, C.-V., 4 Dec 2024, (E-pub ahead of print) In: Journal of Marketing Management. 40, 17-18, p. 1771-1790 20 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile3 Citations (Scopus)113 Downloads (Pure) -
The rise of human-machine collaboration: managers' perceptions of leveraging artificial intelligence for enhanced B2B service recovery
Ameen, N., Pagani, M., Pantano, E., Cheah, J.-H., Tarba, S. & Xia, S., 14 May 2024, (E-pub ahead of print) In: British Journal of Management. 36, 1, p. 91-109 19 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile3 Citations (Scopus)47 Downloads (Pure) -
Unveiling the Hunter-Gatherers: Exploring Threat Hunting Practices and Challenges in Cyber Defense
Badva, P. K., Ramokapane, M., Pantano, E. & Rashid, A., 12 Aug 2024, SEC '24: Proceedings of the 33rd USENIX Conference on Security Symposium. USENIX Association, p. 3313-3330 18 p.Research output: Chapter in Book/Report/Conference proceeding › Conference Contribution (Conference Proceeding)
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“No Time to Lie”: Examining the identity of pro-vaccination and anti-vaccination supporters through user-generated content
Kadić-Maglajlić, S., Lages, C. & Pantano, E., 1 Apr 2024, In: Social Science and Medicine. 347, 9 p., 116721.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open Access1 Citation (Scopus)9 Downloads (Pure) -
“With great power comes great responsibility”: Exploring the role of Corporate Digital Responsibility (CDR) for Artificial Intelligence Responsibility in Retail Service Automation (AIRRSA)
Scarpi, D. & Pantano, E., 18 Jan 2024, (E-pub ahead of print) In: Organizational Dynamics. 53, 2, 101030.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile10 Citations (Scopus)35 Downloads (Pure) -
2023
Consumers' (ir)responsible shopping during emergencies: drivers and concerns
Scarpi, D., Pantano, E. & Marikyan, D., 23 May 2023, In: International Journal of Retail and Distribution Management. 51, 6, p. 791-806 16 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
5 Citations (Scopus) -
Gratifications in change of privacy? The response of four consumers' generational cohorts toward facial recognition technology in retail settings
Pantano, E., Vannucci, V. & Marikyan, D., 1 Mar 2023, In: Journal of Consumer Behaviour. 22, 2, p. 288-299Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile10 Citations (Scopus)120 Downloads (Pure) -
"Home alone" no more: How does the internet of things (IoT) enhance travellers' subjective well-being
Hu, M., Pantano, E. & Stylos, N., 1 Jul 2023, In: Technological Forecasting & Social Change. 192, 122563.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open Access13 Citations (Scopus) -
Should I stay or should I go? Benefits of crowd-checking technology for a face-to-face shopping experience
Marikyan, D., Pantano, E. & Scarpi, D., 19 Apr 2023, In: Spanish Journal of Marketing - ESIC . 27, 1, p. 20-38 19 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open Access7 Citations (Scopus) -
2022
A strategic framework for technological innovations in support of the customer experience: A focus on luxury retailers
Pantano, E., Pedeliento, G. & Christodoulides, G., 1 May 2022, In: Journal of Retailing and Consumer Services. 66, 10 p., 102959.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile42 Citations (Scopus)21 Downloads (Pure) -
I, Robot, You, Consumer: Measuring Artificial Intelligence Types and their Effect on Consumers Emotions in Service
Pantano, E. & Scarpi, D., 24 May 2022, (E-pub ahead of print) In: Journal of Service Research. 25, 4, p. 583-600 18 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile102 Citations (Scopus)743 Downloads (Pure) -
Inclusive or exclusive? Investigating how retail technology can reduce old consumers’ barriers to shopping
Pantano, E., Viassone, M., Boardman, R. & Dennis, C., 13 Jul 2022, In: Journal of Retailing and Consumer Services. 68, 11 p., 103074.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile31 Citations (Scopus)430 Downloads (Pure) -
Probability-density risk-maps for tourism during emergencies
Pantano, E., Scarpi, D., Vannucci, V., Bilotta, E. & Pantano, P., 1 Jan 2022, In: Annals of Tourism Research. 92, 103259.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile4 Citations (Scopus)68 Downloads (Pure) -
Retail In A New World: Recovering From The Pandemic That Changed The World
Pantano, E. & Willems, K., 24 Jan 2022, Emerald. 128 p. (Emerald Points)Research output: Book/Report › Authored book
File91 Downloads (Pure) -
Take it or leave it? Evidence on cultural differences affecting return behaviour for Gen Z
Serravalle, F., Vannucci, V. & Pantano, E., 29 Jan 2022, (E-pub ahead of print) In: Journal of Retailing and Consumer Services. 66, 10 p., 102942.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile38 Citations (Scopus)27 Downloads (Pure) -
2021
Artificial intelligence and the new forms of interaction: Who has the control when interacting with a chatbot?
Pizzi, G., Scarpi, D. & Pantano, E., May 2021, In: Journal of Business Research. 13 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile143 Citations (Scopus)660 Downloads (Pure) -
Editors’ reflections and introduction of the special section on ‘information technology meets marketing: Value-creation along the customer journey'
Roy, S. K., Gruner, R. L. & Pantano, E., Feb 2021, In: International Journal of Information Management. 56, 3 p., 102270.Research output: Contribution to journal › Article (Academic Journal)
Open AccessFile4 Citations (Scopus)129 Downloads (Pure) -
Enhancing store layout decision with agent-based simulations of consumers’ density
Pantano, E., Pizzi, G., Pantano, E. & Pantano, P., 15 Nov 2021, In: Expert Systems with Applications. 182, 9 p., 115231.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile13 Citations (Scopus)241 Downloads (Pure) -
How does internet of things (IoT) affect travel experience?
Hu, M., Pantano, E. & Stylos, N., 2021, (Accepted/In press) How does internet of things (IoT) affect travel experience?.Research output: Chapter in Book/Report/Conference proceeding › Chapter in a book
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Retail managers’ preparedness to capture customers’ emotions: a new synergistic framework to exploit unstructured data with new analytics
Pantano, E., Dennis, C. & Alamanos, E., 21 Jul 2021, (E-pub ahead of print) In: British Journal of Management. 21 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile11 Citations (Scopus)275 Downloads (Pure) -
Shopping centers revisited: the interplay between consumers’ spontaneous online communications and retail planning
Pantano, E., Dennis, C. & De Pietro, M., 1 Jul 2021, In: Journal of Retailing and Consumer Services. 61, 9 p., 102576.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile20 Citations (Scopus)140 Downloads (Pure) -
Shopping with(out) distancing: modelling the personal space to limit the spread of contagious disease among con- sumers in retail stores
Pantano, E., Pizzi, G., Bilotta, E. & Pantano, P., 6 Dec 2021, (E-pub ahead of print) In: Journal of Marketing Management. 19 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile8 Citations (Scopus)62 Downloads (Pure) -
Tweets to escape: Intercultural differences in consumer expectations and risk behavior during the COVID-19 lockdown in three European countries
Pantano, E., Priporas, C.-V., Devereux, L. & Pizzi, G., Jun 2021, In: Journal of Business Research. 130, p. 59-69 11 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile26 Citations (Scopus)23 Downloads (Pure) -
When a luxury brand bursts: Modelling the social media viral effects of negative stereotypes adoption leading to brand hate
Pantano, E., 1 Feb 2021, In: Journal of Business Research. 123, p. 117-125 9 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile59 Citations (Scopus)58 Downloads (Pure) -
2020
Co-creating Corporate Visual Identity by Engaging Internal Stakeholders in Designing Brand Logo and Website
Foroudi, P., Nazarian, A., Kitchen, P., Hafeez, K., Priporas, C.-V. & Pantano, E., 1 Jun 2020, In: Journal of Business Research. 114, p. 42-59 8 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile57 Citations (Scopus)236 Downloads (Pure) -
Competing during a pandemic? Retailers’ ups and downs during the COVID-19 outbreak
Pantano, E., Pizzi, G., Scarpi, D. & Dennis, C., 1 Aug 2020, In: Journal of Business Research. 116, p. 209-213 5 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile525 Citations (Scopus)467 Downloads (Pure) -
Forecasting artificial intelligence on online customer assistance: evidence from chatbot patents analysis
Pantano, E. & Pizzi, G., 1 Jul 2020, In: Journal of Retailing and Consumer Services. 55, 102096.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile162 Citations (Scopus)1099 Downloads (Pure) -
Non-verbal evaluation of retail service encounters through consumers’ facial expressions
Pantano, E., Oct 2020, In: Computers in Human Behavior. 111, 106448.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile25 Citations (Scopus)373 Downloads (Pure) -
The Cinderella moment: Exploring consumers’ motivations to engage with renting as collaborative luxury consumption mode
Pantano, E. & Stylos, N., 20 Apr 2020, In: Psychology and Marketing. 37, 5, p. 740-753Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile92 Citations (Scopus)482 Downloads (Pure) -
Who is interested in retail education? The (mis)match between the leading universities’ offerings and job demand in UK
Pantano, E., Pizzi, G. & Rogers, A., 17 Nov 2020, In: International Journal of Retail and Distribution Management.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile5 Citations (Scopus)508 Downloads (Pure) -
2019
Branding luxury hotels: Evidence from the analysis of consumers’ “big” visual data on TripAdvisor
Giglio, S., Pantano, E., Bilotta, E. & Melewar, T., 3 Dec 2019, (E-pub ahead of print) In: Journal of Business Research. 7 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile89 Citations (Scopus)711 Downloads (Pure) -
Digital or human touchpoints? Insights from consumer-facing in-store services
Vannucci, V. & Pantano, E., 30 May 2019, In: Information Technology and People. 33, 1, p. 296-310 15 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile50 Citations (Scopus)1926 Downloads (Pure) -
Does the stakeholder engagement result in new drinks? Evidence from family owned SMEs
Pantano, E., Priporas, C.-V., Viassone, M. & Migliano, G., 2 May 2019, (E-pub ahead of print) In: Journal of Business Research. 10 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile18 Citations (Scopus)459 Downloads (Pure) -
Facilitating tourists' decision making through open data analyses: A novel recommender system
Pantano, E., Priporas, C.-V., Stylos, N. & Dennis, C., 2 Jul 2019, (E-pub ahead of print) In: Tourism Management Perspectives. 31, p. 323-331 9 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile22 Citations (Scopus)364 Downloads (Pure) -
From Artificial Intelligence to service intelligence: Evidence from luxury department stores.
Pantano, E. & Stylos, N., Jul 2019.Research output: Contribution to conference › Conference Abstract › peer-review
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Innovation starts at the storefront: Modelling consumer behaviour towards windows enriched with innovative technologies
Pantano, E., Priporas, C.-V. & Foroudi, P., Apr 2019, In: International Journal of Retail and Distribution Management. 47, 2, p. 202-219 18 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile13 Citations (Scopus)695 Downloads (Pure) -
Making sense of consumers’ tweets: Sentiment outcomes for fast fashion retailers through Big Data analytics
Pantano, E., Giglio, S. & Dennis, C., 9 Sept 2019, In: International Journal of Retail and Distribution Management. 47, 9, p. 915-927 13 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile50 Citations (Scopus)1148 Downloads (Pure) -
Reshaping traditional marketing mix to include social media participation: Evidence from Italian firms
Pantano, E., Priporas, C.-V. & Migliano, G., 1 Apr 2019, In: European Business Review. 31, 2, p. 162-178 17 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile21 Citations (Scopus)856 Downloads (Pure) -
Smart Retailing: Technologies and Strategies
Pantano, E. & Dennis, C., 1 Apr 2019, 1st ed. Palgrave Macmillan. 109 p. (Palgrave Pivot)Research output: Book/Report › Authored book
Open AccessFile17 Citations (Scopus)1513 Downloads (Pure) -
Store buildings as tourist attractions: Mining retail meaning of store building pictures through a machine learning approach
Pantano, E. & Dennis, C., 1 Nov 2019, In: Journal of Retailing and Consumer Services. 51, p. 304-310 7 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile30 Citations (Scopus)77 Downloads (Pure) -
The role of smart technologies in decision making: developing, supporting and training smart consumers
Pantano, E., 20 Nov 2019, (E-pub ahead of print) In: Journal of Marketing Management. 35, 15-16, p. 1367-1369 3 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile4 Citations (Scopus)162 Downloads (Pure) -
The use of new technologies for corporate marketing communication in luxury retailing
Passavanti, R., Pantano, E., Priporas, C.-V. & Verteramo, S., 23 Mar 2019, (Accepted/In press) In: Qualitative Market Research: An International Journal.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile439 Downloads (Pure) -
Who is innovating? An exploratory research of digital technologies diffusion in retail industry
Pantano, E. & Vannucci, V., 1 Jul 2019, In: Journal of Retailing and Consumer Services. 49, p. 297-304 8 p.Research output: Contribution to journal › Article (Academic Journal) › peer-review
Open AccessFile101 Citations (Scopus)1539 Downloads (Pure)