Dr Steve Pearce

PHD, BSc (Hons), MBA

  • BS8 1SD

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Personal profile

Research interests

Steve has eight years’ experience in researching service design at an international level. Steve’s research explores the design of service concepts, the service encounter, the interactions between customers and providers and service process design and performance. His transdisciplinary research is grounded in service operations management and marketing services theory with a focus on digital interactions. Steve’s research emphasis is on service design for the efficiency and effectiveness of service processes for both the customer and provider. The competitive and operational impacts of service design are an under researched theme and has significant impact on practice. Steve bases his research on the unified services theory and a specific process analysis technique called PCN analysis; an emerging and unique field of study. Steve has presented his research at management, operations management and service conferences internationally over the last six years.

Current Research interests

Service Design in: Central and Local Government, Financial Services, Heath Care, Engineering and Biosciences, and Higher Education

Structured keywords and research groupings

  • Smart Networks for Sustainable Futures

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