Research and evaluations on social programs often fail to consider the clients’ perspective, yet such perspectives are critical to ensure that the programs and policies best meet clients’ needs. Through individual interviews, this qualitative evaluation of the implementation of the Section 8 Housing Choice Voucher program, in a Midwestern city, USA, explored the recipients’ perspectives in relation to the program’s implementation and ability to meet their needs. The data analysis revealed detailed experiences in regard to program rules and priorities, stigma, and recipients’ outcomes, and recommendations in regard to customer service, understanding recipients’ circumstances, and program rules. Implications for social work practice and housing administrators are discussed, and evidence for clients’ experiences and perspectives in program evaluation is provided.
|Translated title of the contribution||A qualitative evaluation of the Section 8 Housing Choice Voucher Program: The recipients’ perspectives|
|Pages (from-to)||503 - 519|
|Journal||Qualitative Social Work|
|Publication status||Published - 2011|