Amazon Echo Show as a Multimodal Human-to-Human Care Support Tool within Self-Isolating Older UK Households

Research output: Chapter in Book/Report/Conference proceedingConference Contribution (Conference Proceeding)

2 Citations (Scopus)

Abstract

Although the use of voice assistants to support older adults at home shows promise, little is known about how the next generation of these devices, which also include displays, can support health and care needs. This question has become more important in recent years, when issues of social isolation for
older adults have been exacerbated. During social distancing measures in the UK, eleven older adult households (16 participants) were interviewed before receiving an Amazon Echo Show, shortly after receiving it, and after three months of use. We identify ways in which this multi-modal device is used by people in social isolation to support social, care, and information needs in the home. We frame these findings within the growing research area of smart homes for health and care, and provide implications for the adoption, use and acceptance of these devices to support aging in place together.
Original languageEnglish
Title of host publicationCSCW 22
Subtitle of host publicationProceedings of the 2022 ACM conference on Computer Supported Cooperative Work and Social Computing
PublisherAssociation for Computing Machinery (ACM)
Number of pages31
DOIs
Publication statusPublished - 11 Nov 2022
EventThe 25th ACM Conference On Computer-Supported Cooperative Work And Social Computing -
Duration: 12 Nov 202216 Nov 2022

Publication series

NameCSCW
PublisherAssociation for Computing Machinery
NumberCSCW2
Volume6
ISSN (Electronic)2573-0142

Conference

ConferenceThe 25th ACM Conference On Computer-Supported Cooperative Work And Social Computing
Abbreviated titleCSCW 2022
Period12/11/2216/11/22

Structured keywords

  • Digital Health
  • Bristol Interaction Group
  • Human-computer interaction
  • SPHERE

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