Amazon Echo Show as a Multimodal Human-to-Human Care Support Tool within Self-Isolating Older UK Households

Ewan Soubutts; Amid Ayobi; Rachel Eardley; Roisin McNaney; Kirsten F Cater; Aisling Ann O'Kane

doi:10.1145/3555193

Amazon Echo Show as a Multimodal Human-to-Human Care Support Tool within Self-Isolating Older UK Households

Ewan Soubutts, Amid Ayobi, Rachel Eardley, Roisin McNaney, Kirsten F Cater, Aisling Ann O'Kane

Research output: Chapter in Book/Report/Conference proceeding › Conference Contribution (Conference Proceeding)

17 Citations (Scopus)

Abstract

Although the use of voice assistants to support older adults at home shows promise, little is known about how the next generation of these devices, which also include displays, can support health and care needs. This question has become more important in recent years, when issues of social isolation for
older adults have been exacerbated. During social distancing measures in the UK, eleven older adult households (16 participants) were interviewed before receiving an Amazon Echo Show, shortly after receiving it, and after three months of use. We identify ways in which this multi-modal device is used by people in social isolation to support social, care, and information needs in the home. We frame these findings within the growing research area of smart homes for health and care, and provide implications for the adoption, use and acceptance of these devices to support aging in place together.

Original language	English
Title of host publication	CSCW 22
Subtitle of host publication	Proceedings of the 2022 ACM conference on Computer Supported Cooperative Work and Social Computing
Publisher	Association for Computing Machinery
Number of pages	31
DOIs	https://doi.org/10.1145/3555193
Publication status	Published - 11 Nov 2022
Event	The 25th ACM Conference On Computer-Supported Cooperative Work And Social Computing - Duration: 12 Nov 2022 → 16 Nov 2022

Publication series

Name	CSCW
Publisher	Association for Computing Machinery
Number	CSCW2
Volume	6
ISSN (Electronic)	2573-0142

Conference

Conference	The 25th ACM Conference On Computer-Supported Cooperative Work And Social Computing
Abbreviated title	CSCW 2022
Period	12/11/22 → 16/11/22

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being

Research Groups and Themes

Digital Health
Bristol Interaction Group
Human-computer interaction
SPHERE
Bristol Interaction Group

Access to Document

10.1145/3555193

Handle.net

Persistent link

Aging in Place Together: The Journey Towards Adoption and Acceptance of Stairlifts in Multi-Resident Homes
Soubutts, E., Ayobi, A., Eardley, R., Cater, K. & O'Kane, A. A., 18 Oct 2021, Proceedings of the ACM on Human-Computer Interaction: CSCW. Nichols, J. (ed.). CSCW2 ed. Association for Computing Machinery, Vol. 5. p. 1-26 26 p. 320
Research output: Chapter in Book/Report/Conference proceeding › Conference Contribution (Conference Proceeding)

Open Access
File
18 Citations (Scopus)

595 Downloads (Pure)

SPHERE2
Craddock, I. J. (Principal Investigator), Mirmehdi, M. (Co-Investigator), Piechocki, R. J. (Co-Investigator), Flach, P. A. (Co-Investigator), Oikonomou, G. (Co-Investigator), Burghardt, T. (Co-Investigator), Damen, D. (Co-Investigator), Santos-Rodriguez, R. (Co-Investigator), O'Kane, A. A. (Co-Investigator), McConville, R. (Co-Investigator), Masullo, A. (Co-Investigator) & Gooberman-Hill, R. (Co-Investigator)
1/10/18 → 31/01/23
Project: Research, Parent

Cite this

Soubutts, E., Ayobi, A., Eardley, R., McNaney, R., Cater, K. F., & O'Kane, A. A. (2022). Amazon Echo Show as a Multimodal Human-to-Human Care Support Tool within Self-Isolating Older UK Households. In CSCW 22: Proceedings of the 2022 ACM conference on Computer Supported Cooperative Work and Social Computing Article 302 (CSCW; Vol. 6, No. CSCW2). Association for Computing Machinery. https://doi.org/10.1145/3555193

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title = "Amazon Echo Show as a Multimodal Human-to-Human Care Support Tool within Self-Isolating Older UK Households",

abstract = "Although the use of voice assistants to support older adults at home shows promise, little is known about how the next generation of these devices, which also include displays, can support health and care needs. This question has become more important in recent years, when issues of social isolation for older adults have been exacerbated. During social distancing measures in the UK, eleven older adult households (16 participants) were interviewed before receiving an Amazon Echo Show, shortly after receiving it, and after three months of use. We identify ways in which this multi-modal device is used by people in social isolation to support social, care, and information needs in the home. We frame these findings within the growing research area of smart homes for health and care, and provide implications for the adoption, use and acceptance of these devices to support aging in place together.",

author = "Ewan Soubutts and Amid Ayobi and Rachel Eardley and Roisin McNaney and Cater, \{Kirsten F\} and O'Kane, \{Aisling Ann\}",

year = "2022",

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language = "English",

series = "CSCW",

publisher = "Association for Computing Machinery",

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Soubutts, E, Ayobi, A, Eardley, R, McNaney, R, Cater, KF & O'Kane, AA 2022, Amazon Echo Show as a Multimodal Human-to-Human Care Support Tool within Self-Isolating Older UK Households. in CSCW 22: Proceedings of the 2022 ACM conference on Computer Supported Cooperative Work and Social Computing., 302, CSCW, no. CSCW2, vol. 6, Association for Computing Machinery, The 25th ACM Conference On Computer-Supported Cooperative Work And Social Computing, 12/11/22. https://doi.org/10.1145/3555193

Amazon Echo Show as a Multimodal Human-to-Human Care Support Tool within Self-Isolating Older UK Households. / Soubutts, Ewan; Ayobi, Amid; Eardley, Rachel et al.
CSCW 22: Proceedings of the 2022 ACM conference on Computer Supported Cooperative Work and Social Computing. Association for Computing Machinery, 2022. 302 (CSCW; Vol. 6, No. CSCW2).

Research output: Chapter in Book/Report/Conference proceeding › Conference Contribution (Conference Proceeding)

TY - GEN

T1 - Amazon Echo Show as a Multimodal Human-to-Human Care Support Tool within Self-Isolating Older UK Households

AU - Soubutts, Ewan

AU - Ayobi, Amid

AU - Eardley, Rachel

AU - McNaney, Roisin

AU - Cater, Kirsten F

AU - O'Kane, Aisling Ann

PY - 2022/11/11

Y1 - 2022/11/11

N2 - Although the use of voice assistants to support older adults at home shows promise, little is known about how the next generation of these devices, which also include displays, can support health and care needs. This question has become more important in recent years, when issues of social isolation for older adults have been exacerbated. During social distancing measures in the UK, eleven older adult households (16 participants) were interviewed before receiving an Amazon Echo Show, shortly after receiving it, and after three months of use. We identify ways in which this multi-modal device is used by people in social isolation to support social, care, and information needs in the home. We frame these findings within the growing research area of smart homes for health and care, and provide implications for the adoption, use and acceptance of these devices to support aging in place together.

AB - Although the use of voice assistants to support older adults at home shows promise, little is known about how the next generation of these devices, which also include displays, can support health and care needs. This question has become more important in recent years, when issues of social isolation for older adults have been exacerbated. During social distancing measures in the UK, eleven older adult households (16 participants) were interviewed before receiving an Amazon Echo Show, shortly after receiving it, and after three months of use. We identify ways in which this multi-modal device is used by people in social isolation to support social, care, and information needs in the home. We frame these findings within the growing research area of smart homes for health and care, and provide implications for the adoption, use and acceptance of these devices to support aging in place together.

U2 - 10.1145/3555193

DO - 10.1145/3555193

M3 - Conference Contribution (Conference Proceeding)

T3 - CSCW

BT - CSCW 22

PB - Association for Computing Machinery

T2 - The 25th ACM Conference On Computer-Supported Cooperative Work And Social Computing

Y2 - 12 November 2022 through 16 November 2022

ER -

Amazon Echo Show as a Multimodal Human-to-Human Care Support Tool within Self-Isolating Older UK Households

Abstract

Publication series

Conference

UN SDGs

Research Groups and Themes

Access to Document

Handle.net

Fingerprint

Research output

Aging in Place Together: The Journey Towards Adoption and Acceptance of Stairlifts in Multi-Resident Homes

Projects

SPHERE2

Cite this