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Artificial Intelligence: Friend or Foe? Exploring Healthcare Professionals’ Perception of AI-Enabled Automation and the Impact on System Success

Fatema Zaghloul*, Sarah Khavandi, Aisling Higham, Nick de Pennington

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference Contribution (Conference Proceeding)

Abstract

The enthusiasm surrounding the use of artificial intelligence (AI) enabled digital solutions in healthcare is tempered by uncertainty around how it will change the work practices of clinicians and other healthcare professionals. This study examines an under-researched topic: the impact, as well as the perceptions, of digital automation via the implementation of AI-enabled technology (AIET) on doctors, nurses and allied health professionals (AHPs) who provide or facilitate care to patients in high-volume low-complexity care pathways. Our preliminary findings shed light onto some perceived challenges and benefits of AIET implementation, as well as capturing the early impacts of AI adoption in this particular care pathway.
Original languageEnglish
Title of host publicationITAIS 2025 Proceedings
PublisherAssociation for Information Systems
Number of pages14
Publication statusE-pub ahead of print - 18 Oct 2025
Event22nd conference of the Italian Chapter of AIS (Association for Information Systems) - LIUC - Cattaneo University, Italy
Duration: 17 Oct 202518 Oct 2025
Conference number: 22nd
https://www.itais.org/conference/2025/

Publication series

NameItalian Chapter of AIS (Association for Information Systems) Proceedings

Conference

Conference22nd conference of the Italian Chapter of AIS (Association for Information Systems)
Country/TerritoryItaly
CityLIUC - Cattaneo University
Period17/10/2518/10/25
Internet address

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