Believing in BERT: Using expressive communication to enhance trust and counteract operational error in physical Human-robot interaction

Adriana Hamacher; Nadia Bianchi-Berthouze; Anthony G. Pipe; Kerstin Eder

doi:10.1109/ROMAN.2016.7745163

Believing in BERT: Using expressive communication to enhance trust and counteract operational error in physical Human-robot interaction

Adriana Hamacher, Nadia Bianchi-Berthouze, Anthony G. Pipe, Kerstin Eder

Research output: Chapter in Book/Report/Conference proceeding › Conference Contribution (Conference Proceeding)

120 Citations (Scopus)

457 Downloads (Pure)

Abstract

Strategies are necessary to mitigate the impact of unexpected behavior in collaborative robotics, and research to develop solutions is lacking. Our aim here was to explore the benefits of an affective interaction, as opposed to a more efficient, less error prone but non-communicative one. The experiment took the form of an omelet-making task, with a wide range of participants interacting directly with BERT2, a humanoid robot assistant. Having significant implications for design, results suggest that efficiency is not the most important aspect of performance for users; a personable, expressive robot was found to be preferable over a more efficient one, despite a considerable trade off in time taken to perform the task. Our findings also suggest that a robot exhibiting human-like characteristics may make users reluctant to ‘hurt its feelings’; they may even lie in order to avoid this.

Original language	English
Title of host publication	2016 25th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN 2016)
Subtitle of host publication	Proceedings of a meeting held 26-31 August 2016, New York, New York, USA
Publisher	Institute of Electrical and Electronics Engineers (IEEE)
Pages	493-500
Number of pages	8
ISBN (Electronic)	9781509039296
ISBN (Print)	9781509039302
DOIs	https://doi.org/10.1109/ROMAN.2016.7745163
Publication status	Published - Jan 2017
Event	RO-MAN 2016 - Columbia University, Teachers College, New York City, United States Duration: 26 Aug 2016 → 31 Aug 2016

Publication series

Name	International Symposium on Robot and Human Interactive Communication (RO-MAN)
Publisher	IEEE
Volume	25
ISSN (Electronic)	1944-9437

Conference

Conference	RO-MAN 2016
Country/Territory	United States
City	New York City
Period	26/08/16 → 31/08/16

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10.1109/ROMAN.2016.7745163

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This is the accepted author manuscript (AAM). The final published version (version of record) is available online via IEEE at DOI: 10.1109/ROMAN.2016.7745163. Please refer to any applicable terms of use of the publisher.
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Eder, K. I. (Principal Investigator)
23/04/13 → 23/10/16
Project: Research

Professor Kerstin I Eder
- Kerstin.Ederbristol.acuk
- School of Computer Science - Professor of Computer Science
- Cabot Institute for the Environment
- Trustworthy Systems Laboratory
- Microelectronics
- Systems Centre
Person: Academic , Member

Cite this

Hamacher, A., Bianchi-Berthouze, N., Pipe, A. G., & Eder, K. (2017). Believing in BERT: Using expressive communication to enhance trust and counteract operational error in physical Human-robot interaction. In 2016 25th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN 2016): Proceedings of a meeting held 26-31 August 2016, New York, New York, USA (pp. 493-500). Article 7745163 (International Symposium on Robot and Human Interactive Communication (RO-MAN) ; Vol. 25). Institute of Electrical and Electronics Engineers (IEEE). https://doi.org/10.1109/ROMAN.2016.7745163

Hamacher, Adriana ; Bianchi-Berthouze, Nadia ; Pipe, Anthony G. et al. / Believing in BERT : Using expressive communication to enhance trust and counteract operational error in physical Human-robot interaction. 2016 25th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN 2016): Proceedings of a meeting held 26-31 August 2016, New York, New York, USA. Institute of Electrical and Electronics Engineers (IEEE), 2017. pp. 493-500 (International Symposium on Robot and Human Interactive Communication (RO-MAN) ).

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title = "Believing in BERT: Using expressive communication to enhance trust and counteract operational error in physical Human-robot interaction",

abstract = "Strategies are necessary to mitigate the impact of unexpected behavior in collaborative robotics, and research to develop solutions is lacking. Our aim here was to explore the benefits of an affective interaction, as opposed to a more efficient, less error prone but non-communicative one. The experiment took the form of an omelet-making task, with a wide range of participants interacting directly with BERT2, a humanoid robot assistant. Having significant implications for design, results suggest that efficiency is not the most important aspect of performance for users; a personable, expressive robot was found to be preferable over a more efficient one, despite a considerable trade off in time taken to perform the task. Our findings also suggest that a robot exhibiting human-like characteristics may make users reluctant to {\textquoteleft}hurt its feelings{\textquoteright}; they may even lie in order to avoid this.",

author = "Adriana Hamacher and Nadia Bianchi-Berthouze and Pipe, \{Anthony G.\} and Kerstin Eder",

year = "2017",

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doi = "10.1109/ROMAN.2016.7745163",

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publisher = "Institute of Electrical and Electronics Engineers (IEEE)",

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Hamacher, A, Bianchi-Berthouze, N, Pipe, AG & Eder, K 2017, Believing in BERT: Using expressive communication to enhance trust and counteract operational error in physical Human-robot interaction. in 2016 25th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN 2016): Proceedings of a meeting held 26-31 August 2016, New York, New York, USA., 7745163, International Symposium on Robot and Human Interactive Communication (RO-MAN) , vol. 25, Institute of Electrical and Electronics Engineers (IEEE), pp. 493-500, RO-MAN 2016, New York City, United States, 26/08/16. https://doi.org/10.1109/ROMAN.2016.7745163

Believing in BERT: Using expressive communication to enhance trust and counteract operational error in physical Human-robot interaction. / Hamacher, Adriana; Bianchi-Berthouze, Nadia; Pipe, Anthony G. et al.
2016 25th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN 2016): Proceedings of a meeting held 26-31 August 2016, New York, New York, USA. Institute of Electrical and Electronics Engineers (IEEE), 2017. p. 493-500 7745163 (International Symposium on Robot and Human Interactive Communication (RO-MAN) ; Vol. 25).

Research output: Chapter in Book/Report/Conference proceeding › Conference Contribution (Conference Proceeding)

TY - GEN

T1 - Believing in BERT

T2 - RO-MAN 2016

AU - Hamacher, Adriana

AU - Bianchi-Berthouze, Nadia

AU - Pipe, Anthony G.

AU - Eder, Kerstin

PY - 2017/1

Y1 - 2017/1

N2 - Strategies are necessary to mitigate the impact of unexpected behavior in collaborative robotics, and research to develop solutions is lacking. Our aim here was to explore the benefits of an affective interaction, as opposed to a more efficient, less error prone but non-communicative one. The experiment took the form of an omelet-making task, with a wide range of participants interacting directly with BERT2, a humanoid robot assistant. Having significant implications for design, results suggest that efficiency is not the most important aspect of performance for users; a personable, expressive robot was found to be preferable over a more efficient one, despite a considerable trade off in time taken to perform the task. Our findings also suggest that a robot exhibiting human-like characteristics may make users reluctant to ‘hurt its feelings’; they may even lie in order to avoid this.

AB - Strategies are necessary to mitigate the impact of unexpected behavior in collaborative robotics, and research to develop solutions is lacking. Our aim here was to explore the benefits of an affective interaction, as opposed to a more efficient, less error prone but non-communicative one. The experiment took the form of an omelet-making task, with a wide range of participants interacting directly with BERT2, a humanoid robot assistant. Having significant implications for design, results suggest that efficiency is not the most important aspect of performance for users; a personable, expressive robot was found to be preferable over a more efficient one, despite a considerable trade off in time taken to perform the task. Our findings also suggest that a robot exhibiting human-like characteristics may make users reluctant to ‘hurt its feelings’; they may even lie in order to avoid this.

U2 - 10.1109/ROMAN.2016.7745163

DO - 10.1109/ROMAN.2016.7745163

M3 - Conference Contribution (Conference Proceeding)

SN - 9781509039302

T3 - International Symposium on Robot and Human Interactive Communication (RO-MAN)

SP - 493

EP - 500

BT - 2016 25th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN 2016)

PB - Institute of Electrical and Electronics Engineers (IEEE)

Y2 - 26 August 2016 through 31 August 2016

ER -

Hamacher A, Bianchi-Berthouze N, Pipe AG, Eder K. Believing in BERT: Using expressive communication to enhance trust and counteract operational error in physical Human-robot interaction. In 2016 25th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN 2016): Proceedings of a meeting held 26-31 August 2016, New York, New York, USA. Institute of Electrical and Electronics Engineers (IEEE). 2017. p. 493-500. 7745163. (International Symposium on Robot and Human Interactive Communication (RO-MAN) ). Epub 2016 Nov 17. doi: 10.1109/ROMAN.2016.7745163

Believing in BERT: Using expressive communication to enhance trust and counteract operational error in physical Human-robot interaction

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