Abstract
Organisations are today characterised by increased dynamism and
complexity. The challenges that have appeared as a result of these
conditions have made organisations and the behaviour within them
difficult to examine. We define SMART OR as the creative use of Big Data and hard and soft OR to enhance behaviour and positive results for decision-makers.
In this chapter we describe the background to SMART OR, which is
essentially action oriented and located within a particular problem
context and stakeholder grouping and can take into account a number of
biases—should an external observer observe them.
Original language | English |
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Title of host publication | Behavioral Operational Research |
Subtitle of host publication | Theory, Methodology and Practice |
Editors | Martin Kunc, Jonathan Malpass, Leroy White |
Publisher | Palgrave Macmillan |
Pages | 177-193 |
Number of pages | 17 |
Volume | II |
ISBN (Electronic) | 9781137535511 |
ISBN (Print) | 9781137535498 |
DOIs | |
Publication status | Published - 2017 |