Big Data as a Game Changer: How does it shape business intelligence within a tourism and hospitality industry context?

Nikolaos Stylos*, Jeremy Zwiegelaar

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapter in a book

25 Citations (Scopus)
290 Downloads (Pure)


With the advent of web analytics, data mining and predictive modeling, businesses have nowadays a better knowledge in creating more efficient and effective processes for meeting customers’ needs, driven by a wealth of available information. The value of big data in influencing business intelligence in the tourism and hospitality industry has also been widely acknowledged, as the synergetic utilization of big data can enhance organizations’ decision support systems to reach process optimization. Notwithstanding empirical research on exploring the implications of utilizing big data in the tourism sector has been published in the last few years, there is still need of a framework that would serve as the bedrock of taking the relevant conceptualization one step forward. Therefore, this chapter demonstrates the crucial role of big data in matching organizational objectives with tourist needs through delineating and detailing the analytical frameworks to support an advanced B2C interface, based on various internal databases and external data sources. The role of stakeholders and necessary resources are explained, and the full potential of big data in tourism and hospitality is revealed.
Original languageEnglish
Title of host publicationBig Data and Innovation in Tourism, Travel, and Hospitality
Subtitle of host publicationManagerial Approaches, Techniques, and Applications
EditorsMarianna Sigala, Roya Rahimi, Mike Thelwall
Place of PublicationSingapore
PublisherSpringer, Singapore
Number of pages19
ISBN (Electronic)9789811363399
ISBN (Print)9789811363382
Publication statusPublished - 26 Feb 2019


  • Analytical framework
  • Big data
  • Business intelligence
  • Hospitality
  • Marketing
  • Stakeholders
  • Tourism


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