TY - JOUR
T1 - Civic duty and employee outcomes
T2 - Do high commitment human resource practices and work overload matter?
AU - Gould-Williams, Julian S.
AU - Bottomley, Paul
AU - Redman, Tom
AU - Snape, Ed
AU - Bishop, David J.
AU - Limpanitgul, Thanawut
AU - Mostafa, Ahmed Mohammed Sayed
PY - 2014/1/1
Y1 - 2014/1/1
N2 - This article tests the impact of two organization-relevant factors, high commitment human resource practices (HCHRP) and work overload on a component of public service motivation, civic duty and employee outcomes (job satisfaction, affective commitment, and quit intentions). Local government employees in Wales (n=1,755) were used to test our research hypotheses. Results show that both HCHRP and work overload had direct and indirect affects (via civic duty) on employee outcomes. The positive effects of HCHRP on employee outcomes more than compensated for the negative impact of work overload. However, given the modest relations between the organization-relevant factors and civic mindedness, firm efforts should perhaps focus primarily on recruitment and retention campaigns rather than training and socialization strategies.
AB - This article tests the impact of two organization-relevant factors, high commitment human resource practices (HCHRP) and work overload on a component of public service motivation, civic duty and employee outcomes (job satisfaction, affective commitment, and quit intentions). Local government employees in Wales (n=1,755) were used to test our research hypotheses. Results show that both HCHRP and work overload had direct and indirect affects (via civic duty) on employee outcomes. The positive effects of HCHRP on employee outcomes more than compensated for the negative impact of work overload. However, given the modest relations between the organization-relevant factors and civic mindedness, firm efforts should perhaps focus primarily on recruitment and retention campaigns rather than training and socialization strategies.
UR - http://www.scopus.com/inward/record.url?scp=84919618330&partnerID=8YFLogxK
U2 - 10.1111/padm.12019
DO - 10.1111/padm.12019
M3 - Article (Academic Journal)
AN - SCOPUS:84919618330
SN - 0033-3298
VL - 92
SP - 937
EP - 953
JO - Public Administration
JF - Public Administration
IS - 4
ER -