Developing a Value Improvement Model for Repetitive Processes: Service Industry Case Study Examples

PS Godfrey, PM Gibbons, SC Burgess, C Kennedy

Research output: Chapter in Book/Report/Conference proceedingConference Contribution (Conference Proceeding)

Abstract

Purpose –This paper introduces a value improvement model (VIM) for repetitive processes applicable to any business where people and/or plant provide a service to support the overall business objective. Arguing competitive advantage can be realised through different amalgams of productive and strategic resources, the VIM introduced focuses on aligning resource bundles and influencing factors creating efficacious, efficient and effective processes by applying lean thinking and six sigma tools and techniques more holistically.
Translated title of the contributionDeveloping a Value Improvement Model for Repetitive Processes: Service Industry Case Study Examples
Original languageEnglish
Title of host publicationThird European Research Conference on Continuous Improvement & Lean Six-Sigma, Strathclyde University
EditorsJ Antony
Publication statusPublished - 2011

Bibliographical note

Conference Organiser: The Centre for Research in Six Sigma and Process Excellence (CRISSPE) at University of Strathclyde

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