Developing a Value Improvement Model for Repetitive Processes: Service Industry Case Study Examples

PS Godfrey; PM Gibbons; SC Burgess; C Kennedy

Developing a Value Improvement Model for Repetitive Processes: Service Industry Case Study Examples

PS Godfrey, PM Gibbons, SC Burgess, C Kennedy

Research output: Chapter in Book/Report/Conference proceeding › Conference Contribution (Conference Proceeding)

Abstract

Purpose –This paper introduces a value improvement model (VIM) for repetitive processes applicable to any business where people and/or plant provide a service to support the overall business objective. Arguing competitive advantage can be realised through different amalgams of productive and strategic resources, the VIM introduced focuses on aligning resource bundles and influencing factors creating efficacious, efficient and effective processes by applying lean thinking and six sigma tools and techniques more holistically.

Translated title of the contribution	Developing a Value Improvement Model for Repetitive Processes: Service Industry Case Study Examples
Original language	English
Title of host publication	Third European Research Conference on Continuous Improvement & Lean Six-Sigma, Strathclyde University
Editors	J Antony
Publication status	Published - 2011

Bibliographical note

Conference Organiser: The Centre for Research in Six Sigma and Process Excellence (CRISSPE) at University of Strathclyde

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title = "Developing a Value Improvement Model for Repetitive Processes: Service Industry Case Study Examples",

abstract = "Purpose –This paper introduces a value improvement model (VIM) for repetitive processes applicable to any business where people and/or plant provide a service to support the overall business objective. Arguing competitive advantage can be realised through different amalgams of productive and strategic resources, the VIM introduced focuses on aligning resource bundles and influencing factors creating efficacious, efficient and effective processes by applying lean thinking and six sigma tools and techniques more holistically.",

author = "PS Godfrey and PM Gibbons and SC Burgess and C Kennedy",

note = "Conference Organiser: The Centre for Research in Six Sigma and Process Excellence (CRISSPE) at University of Strathclyde",

year = "2011",

language = "English",

editor = "J Antony",

booktitle = "Third European Research Conference on Continuous Improvement & Lean Six-Sigma, Strathclyde University",

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Developing a Value Improvement Model for Repetitive Processes: Service Industry Case Study Examples. / Godfrey, PS; Gibbons, PM; Burgess, SC; Kennedy, C.

Third European Research Conference on Continuous Improvement & Lean Six-Sigma, Strathclyde University. ed. / J Antony. 2011.

Research output: Chapter in Book/Report/Conference proceeding › Conference Contribution (Conference Proceeding)

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AU - Burgess, SC

AU - Kennedy, C

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AB - Purpose –This paper introduces a value improvement model (VIM) for repetitive processes applicable to any business where people and/or plant provide a service to support the overall business objective. Arguing competitive advantage can be realised through different amalgams of productive and strategic resources, the VIM introduced focuses on aligning resource bundles and influencing factors creating efficacious, efficient and effective processes by applying lean thinking and six sigma tools and techniques more holistically.

M3 - Conference Contribution (Conference Proceeding)

BT - Third European Research Conference on Continuous Improvement & Lean Six-Sigma, Strathclyde University

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