Purpose –This paper introduces a value improvement model (VIM) for repetitive processes applicable to any business where people and/or plant provide a service to support the overall business objective. Arguing competitive advantage can be realised through different amalgams of productive and strategic resources, the VIM introduced focuses on aligning resource bundles and influencing factors creating efficacious, efficient and effective processes by applying lean thinking and six sigma tools and techniques more holistically.
|Translated title of the contribution||Developing a Value Improvement Model for Repetitive Processes: Service Industry Case Study Examples|
|Title of host publication||Third European Research Conference on Continuous Improvement & Lean Six-Sigma, Strathclyde University|
|Publication status||Published - 2011|