Digital and Analogue interactions: Process Chain Networks for the Design of Service Processes

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Abstract

Designing for customer resources in service processes can impact efficiency, economies of scale, control and customization. There are analogue or digital process steps, digital will be embedded into devices or software. Knowing when to use analogue and digital is a service design choice. Process Chain Network diagrams can aid decision making and help design for service interactions and user acceptance. Case examples using the methodology illustrate the design and theoretical approach. These case examples show service process design is a strategic and competitive mechanism for service organizations.
Original languageEnglish
Number of pages4
Publication statusPublished - 11 Jul 2020
Event2020 9th Mediterranean Conference on Embedded Computing (MECO) - Budva Hotel, Budva, Montenegro
Duration: 8 Jun 202011 Jun 2020

Conference

Conference2020 9th Mediterranean Conference on Embedded Computing (MECO)
CountryMontenegro
CityBudva
Period8/06/2011/06/20

Structured keywords

  • MGMT theme Innovation and Digitalisation
  • Service Design;
  • Service Processes;
  • Unified Service Theory;
  • Process Chain Network

Keywords

  • Service Design
  • Service Processes
  • Unified Service Theory
  • Process Chain Network

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