Digital transformation: A multidisciplinary perspective and future research agenda

Justin Paul, Akiko Ueno*, Charles Dennis, Eleftherios Alamanos, Lucill Curtis, Pantea Foroudi, Agnieszka Kacprzak, Werner Kunz, Jonathan Liu, Reza Marvi, Sree Lekshmi Sreekumaran Nair, Ozlem Ozdemir, Eleonora Pantano, Thanos Papadopoulos, Olivia Petit, Sapna Tyagi, Jochen Wirtz

*Corresponding author for this work

Research output: Contribution to journalArticle (Academic Journal)peer-review

21 Citations (Scopus)
26 Downloads (Pure)

Abstract

Digital transformation has had an unprecedented influence on all sectors of businessover the last decade. We are now entering an era characterized by the extensive digi-tal transformation of businesses, society, and consumers. Therefore, digital transfor-mation has become a pivotal focus for organizations across various sectors in recentyears. Despite differing scholarly perspectives on the concept and elements of digitaltransformation, a consensus exists that it significantly impacts consumer decisionsand necessitates organizational adaptation. Recent challenges such as the COVID-1 9pandemic have further accelerated the need for digital transformation and its effects on consumers. This necessitates an editorial perspective on this most important topicto establish future research agenda encompassing the various dimensions of digitaltransformation. The purpose of this editorial perspective is to review research on dig-ital transformation from a multidisciplinary viewpoint and provide insights into sev-eral key domains—Internet-of-Things, social media, mobile apps, artificial intelligence,augmented and virtual reality, the metaverse, and corporate digital responsibility—that are poised to fuel the pace of digital transformation. Each domain is analyzedthrough a lens of introduction, role, importance, multifaceted impact, and conclusions.Future research directions are suggested
Original languageEnglish
Article numbere13015
Number of pages28
JournalInternational Journal of Consumer Studies
Volume48
Issue number2
Early online date13 Feb 2024
DOIs
Publication statusPublished - 1 Mar 2024

Bibliographical note

Publisher Copyright:
© 2024 The Authors. International Journal of Consumer Studies published by John Wiley & Sons Ltd.

Research Groups and Themes

  • MGMT Marketing and Consumption

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