Dynamics of communication in emergency management

John C. Dunn*, Stephan Lewandowsky, Kim Kirsner

*Corresponding author for this work

Research output: Contribution to journalArticle (Academic Journal)peer-review

23 Citations (Scopus)

Abstract

This study investigated the dynamics of communication between members of an emergency management team faced with controlling a hazardous chemical spill. The effects of two sets of factors on communication were investigated; task-specific factors pertaining to characteristics of the emergency management task that are constant across different emergency situations, and situation-specific factors pertaining to the unique characteristics of the current situation. The results showed that both these factors were important in determining the pattern of communication between key team members. Verbal exchanges were found both to be correlated with the occurrence of critical events and to follow a 30-minute temporal cycle. The implications of the results for theories of naturalistic decision making are discussed.

Original languageEnglish
Pages (from-to)719-737
Number of pages19
JournalApplied Cognitive Psychology
Volume16
Issue number6
DOIs
Publication statusPublished - Sep 2002

Structured keywords

  • Memory

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