Services-led competitive strategies are critically important to Western manufacturers. This paper contributes to our basic knowledge of such strategies by examining the enabling information and communication technologies that successfully servitized manufacturers appear to be adopting. Although these are preliminary findings from a longer-term research programme, through this paper we seek to offer immediate assistance to manufacturers who wish to understand how they might exploit the servitization movement.
|Number of pages||5|
|Journal||Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture|
|Publication status||Published - Oct 2011|
- Service delivery