Examining the information and communication technologies enabling servitized manufacture

H. W. Lightfoot; T. Baines; P. Smart

doi:10.1177/0954405411399019

Examining the information and communication technologies enabling servitized manufacture

H. W. Lightfoot^*
, T. Baines
, P. Smart

^*Corresponding author for this work

Research output: Contribution to journal › Article (Academic Journal) › peer-review

48 Citations (Scopus)

Abstract

Services-led competitive strategies are critically important to Western manufacturers. This paper contributes to our basic knowledge of such strategies by examining the enabling information and communication technologies that successfully servitized manufacturers appear to be adopting. Although these are preliminary findings from a longer-term research programme, through this paper we seek to offer immediate assistance to manufacturers who wish to understand how they might exploit the servitization movement.

Original language	English
Pages (from-to)	1964-1968
Number of pages	5
Journal	Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture
Volume	225
Issue number	10
DOIs	https://doi.org/10.1177/0954405411399019
Publication status	Published - Oct 2011

Keywords

ICT
Service delivery
Servitization

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title = "Examining the information and communication technologies enabling servitized manufacture",

abstract = "Services-led competitive strategies are critically important to Western manufacturers. This paper contributes to our basic knowledge of such strategies by examining the enabling information and communication technologies that successfully servitized manufacturers appear to be adopting. Although these are preliminary findings from a longer-term research programme, through this paper we seek to offer immediate assistance to manufacturers who wish to understand how they might exploit the servitization movement.",

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AU - Baines, T.

AU - Smart, P.

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AB - Services-led competitive strategies are critically important to Western manufacturers. This paper contributes to our basic knowledge of such strategies by examining the enabling information and communication technologies that successfully servitized manufacturers appear to be adopting. Although these are preliminary findings from a longer-term research programme, through this paper we seek to offer immediate assistance to manufacturers who wish to understand how they might exploit the servitization movement.

KW - ICT

KW - Service delivery

KW - Servitization

UR - https://www.scopus.com/pages/publications/84855942597

U2 - 10.1177/0954405411399019

DO - 10.1177/0954405411399019

M3 - Article (Academic Journal)

AN - SCOPUS:84855942597

SN - 0954-4054

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EP - 1968

JO - Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture

JF - Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture

IS - 10

ER -

Examining the information and communication technologies enabling servitized manufacture

Abstract

Keywords

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