Gaining empathy for non-routine mobile device use hrough autoethnography

Aisling Ann O'Kane; Yvonne Rogers; Ann Blandford

doi:10.1145/2556288.2557179

Gaining empathy for non-routine mobile device use hrough autoethnography

Aisling Ann O'Kane, Yvonne Rogers, Ann Blandford

Department of Computer Science

Research output: Chapter in Book/Report/Conference proceeding › Conference Contribution (Conference Proceeding)

48 Citations (Scopus)

Abstract

In this paper, we report on autoethnography as a method to access non-routine usage of mobile devices, such as during business trips, vacations, etc. Autoethnography, a self-study method with the researcher as participant, was employed for the evaluation of a wrist blood pressure monitor used by people with conditions such as hypertension. The findings from the study were surprising, especially with respect to the environmental and social impact on the use of the technology. Although the autoethnographic method can be disruptive for the researcher, it enables them to understand and empathize with the experiences mobile device users can face in difficult to access contexts. This method allows HCI researchers to better understand user experiences with mobile devices, including mobile medical technology, especially during non-routine times that can be difficult to study in-situ with traditional user studies.

Original language	English
Title of host publication	CHI 2014: One of a CHInd - Conference Proceedings, 32nd Annual ACM Conference on Human Factors in Computing Systems
Publisher	Association for Computing Machinery (ACM)
Pages	987-990
Number of pages	4
ISBN (Print)	9781450324731
DOIs	https://doi.org/10.1145/2556288.2557179
Publication status	Published - 2014
Event	32nd Annual CHI Conference on Human Factors in Computing Systems, CHI 2014: One of a CHInd - Metro Toronto Convention Centre, Toronto, ON, Canada Duration: 26 Apr 2014 → 1 May 2014 Conference number: 32 http://chi2014.acm.org/

Conference

Conference	32nd Annual CHI Conference on Human Factors in Computing Systems, CHI 2014
Abbreviated title	CHI 2014
Country/Territory	Canada
City	Toronto, ON
Period	26/04/14 → 1/05/14
Other	The ACM CHI Conference on Human Factors in Computing Systems is the premier international conference of Human-Computer Interaction. CHI 2014 is a celebration of the conference's one of a kind diversity; from the broad range of backgrounds of its attendees, to the diverse spectrum of communities and fields which the conference and its research have an impact on. CHI 2014 will take place at the Metro Toronto Convention Centre in Toronto, Canada, a city itself known for its one of a kind cultural diversity.
Internet address	http://chi2014.acm.org/

Structured keywords

Digital Health

Keywords

Autoethnography
Context
Empathy
Healthcare
Mobile
Digital Health

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10.1145/2556288.2557179

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Persistent link

Cite this

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title = "Gaining empathy for non-routine mobile device use hrough autoethnography",

abstract = "In this paper, we report on autoethnography as a method to access non-routine usage of mobile devices, such as during business trips, vacations, etc. Autoethnography, a self-study method with the researcher as participant, was employed for the evaluation of a wrist blood pressure monitor used by people with conditions such as hypertension. The findings from the study were surprising, especially with respect to the environmental and social impact on the use of the technology. Although the autoethnographic method can be disruptive for the researcher, it enables them to understand and empathize with the experiences mobile device users can face in difficult to access contexts. This method allows HCI researchers to better understand user experiences with mobile devices, including mobile medical technology, especially during non-routine times that can be difficult to study in-situ with traditional user studies.",

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publisher = "Association for Computing Machinery (ACM)",

address = "United States",

note = "32nd Annual CHI Conference on Human Factors in Computing Systems, CHI 2014 : One of a CHInd, CHI 2014 ; Conference date: 26-04-2014 Through 01-05-2014",

url = "http://chi2014.acm.org/",

}

O'Kane, AA, Rogers, Y & Blandford, A 2014, Gaining empathy for non-routine mobile device use hrough autoethnography. in CHI 2014: One of a CHInd - Conference Proceedings, 32nd Annual ACM Conference on Human Factors in Computing Systems. Association for Computing Machinery (ACM), pp. 987-990, 32nd Annual CHI Conference on Human Factors in Computing Systems, CHI 2014, Toronto, ON, Canada, 26/04/14. https://doi.org/10.1145/2556288.2557179

Gaining empathy for non-routine mobile device use hrough autoethnography. / O'Kane, Aisling Ann; Rogers, Yvonne; Blandford, Ann.

CHI 2014: One of a CHInd - Conference Proceedings, 32nd Annual ACM Conference on Human Factors in Computing Systems. Association for Computing Machinery (ACM), 2014. p. 987-990.

Research output: Chapter in Book/Report/Conference proceeding › Conference Contribution (Conference Proceeding)

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AU - Rogers, Yvonne

AU - Blandford, Ann

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ER -

Gaining empathy for non-routine mobile device use hrough autoethnography

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Keywords

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