Abstract
Online Consumer Reviews (OCRs) developed to an important and influential online-tool over the past years. While previous research focused on OCRsínfluence on purchase intention and sales, little attention was paid on how consumers' cultural value orientation might influence the perception of these reviews. Addressing this important research gap this study investigated how consumer's cultural value orientation along Hofstede´s dimensions influence the perceived importance of OCRs. Using a cross-sectional online survey, the study finds that cultural value orientation partly moderates the relationship between OCRs' attributes and the perceived importance of OCRs significantly. These results might indicate a shrinking influence of cultural values on consumer behaviour when using online shopping websites, which was suggested by previous studies. These findings have significant implications for the theory and practice of international retail management.
| Original language | English |
|---|---|
| Pages (from-to) | 58-76 |
| Number of pages | 19 |
| Journal | International Journal of Business and Applied Social Science |
| Volume | 4 |
| Issue number | 9 |
| DOIs | |
| Publication status | Published - Sept 2018 |
Keywords
- Online Consumer Reviews
- User Generated Content
- eCommerce
- Culture
- Cross Cultural Marketing
- Online Behaviour
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