“I hear you”: workspace awareness information exchange in an audio-only collaboration

Oussama Metatla, Nick Bryan-Kinns, Tony Stockman

Research output: Chapter in Book/Report/Conference proceedingConference Contribution (Conference Proceeding)

4 Citations (Scopus)
369 Downloads (Pure)

Abstract

Graphical displays are a typical means for conveying awareness information in groupware systems to help users track joint activities, but are not ideal when vision is constrained. Understanding how people maintain awareness through non-visual means is crucial for designing effective alternatives for supporting awareness in such situations. We present a lab study simulating an extreme scenario where 32 pairs of participants use an audio-only tool to edit shared audio menus. Our aim is to characterise collaboration in this audio-only space in order to identify how, by itself, audio can mediate collaboration. Our findings show that the means for audio delivery and choice of collaborative working styles in this space influence types and patterns of awareness information exchange. We thus highlight the need to accommodate different working styles when designing audio support for awareness, and extend previous research by identifying types of awareness information to convey in response to group work dynamics.
Original languageEnglish
Title of host publicationProceedings of the 2018 CHI Conference on Human Factors in Computing Systems.
PublisherAssociation for Computing Machinery (ACM)
Number of pages13
ISBN (Print)9781450356206
DOIs
Publication statusPublished - 21 Apr 2018

Structured keywords

  • Engineering Education Research Group

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