Information operations: a model for characterising information interaction of engineers

Duncan Boa, Ben Hicks

Research output: Chapter in Book/Report/Conference proceedingConference Contribution (Conference Proceeding)

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As part of the design process information is constantly generated and used by engineers. One approach to improving the design process is to improve the use of information. To do this it is necessary to understand how engineers interact with information. Understanding about how engineers interact with information is fragmented across disciplines. Improved methods of investigating information use, such as eye tracking, address many of the issues of protocol analyses. Using gaze as an indicator of cognitive process, a model of information interaction is proposed, consisting of four information operations; familiarisation, finding, comprehension and review. In this paper a means of testing this model is presented and the construction of the stimuli for an eye tracking study are discussed. A limited prototyping study is used to demonstrate how testing of an information operations model would work with some practical considerations discussed.
Original languageEnglish
Title of host publicationAnalyzing Cognitive Processes during Design
Subtitle of host publicationProceedings of the HBiD 2014
EditorsMirko Meboldt, Sven Matthiesen
PublisherThe Design Society
Number of pages9
ISBN (Print)978-3-906327-02-0
Publication statusPublished - 17 Oct 2014
EventInternational Conference on Human Behavior in Design 2014 - Ascona, Switzerland
Duration: 14 Oct 201417 Oct 2014


ConferenceInternational Conference on Human Behavior in Design 2014
Abbreviated titleHBiD2014
Internet address


  • Information operations
  • eye tracking
  • information processing
  • engineering
  • design

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