Investigating the benefits and challenges of Total Quality Management implementation in the pharmaceutical companies

Kateryna Petliushenko; Vikas Kumar; Jeremy Zwiegelaar; John  Noonan; Jose A Garza-Reyes

Investigating the benefits and challenges of Total Quality Management implementation in the pharmaceutical companies

Kateryna Petliushenko, Vikas Kumar, Jeremy Zwiegelaar, John Noonan, Jose A Garza-Reyes

School of Management - Business School

Research output: Contribution to conference › Conference Paper › peer-review

Abstract

Pharmaceutical companies in Eastern European region are facing urgent quality tools implementation due to fierce global competition. The aim of this research is to provide current understanding of TQM in this region and provide further guidance on how to improve quality standards and techniques. The study follows a qualitative method and data was collected through 5 semi-structured interviews. The study highlights that TQM in pharmaceutical industry in this
region is not well developed. The findings shows that there is lack of senior management commitment to TQM principles explanation and emphasises on its importance. Additionally, lack of governmental influence on quality standards and budgeting problems also affects TQM development. Moreover, there is a believe that TQM will not influence the overall performance of the company in the positive manner, since the development of such quality improvement
method has to be efficiently budgeted and under current economic and political circumstances it is not possible.

Original language	English
Pages	2-15
Number of pages	15
Publication status	Published - 26 Jun 2018
Event	British Academy of Management - University of the West of England, Bristol, United Kingdom Duration: 4 Sept 2018 → 6 Sept 2018 http://conference.bam.ac.uk/BAM2018/htdocs/conference_papers.php?track_name=Operations,%20Logistics%20and%20Supply%20Chain%20Management#

Conference

Conference	British Academy of Management
Abbreviated title	BAM
Country/Territory	United Kingdom
City	Bristol
Period	4/09/18 → 6/09/18
Internet address	http://conference.bam.ac.uk/BAM2018/htdocs/conference_papers.php?track_name=Operations,%20Logistics%20and%20Supply%20Chain%20Management#

Keywords

TQM, Pharmaceutical, Eastern Europe, Benefits, Challenges

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title = "Investigating the benefits and challenges of Total Quality Management implementation in the pharmaceutical companies",

abstract = "Pharmaceutical companies in Eastern European region are facing urgent quality tools implementation due to fierce global competition. The aim of this research is to provide current understanding of TQM in this region and provide further guidance on how to improve quality standards and techniques. The study follows a qualitative method and data was collected through 5 semi-structured interviews. The study highlights that TQM in pharmaceutical industry in thisregion is not well developed. The findings shows that there is lack of senior management commitment to TQM principles explanation and emphasises on its importance. Additionally, lack of governmental influence on quality standards and budgeting problems also affects TQM development. Moreover, there is a believe that TQM will not influence the overall performance of the company in the positive manner, since the development of such quality improvementmethod has to be efficiently budgeted and under current economic and political circumstances it is not possible.",

keywords = "TQM, Pharmaceutical, Eastern Europe, Benefits, Challenges",

author = "Kateryna Petliushenko and Vikas Kumar and Jeremy Zwiegelaar and John Noonan and Garza-Reyes, {Jose A}",

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T1 - Investigating the benefits and challenges of Total Quality Management implementation in the pharmaceutical companies

AU - Petliushenko, Kateryna

AU - Kumar, Vikas

AU - Zwiegelaar, Jeremy

AU - Noonan, John

AU - Garza-Reyes, Jose A

PY - 2018/6/26

Y1 - 2018/6/26

N2 - Pharmaceutical companies in Eastern European region are facing urgent quality tools implementation due to fierce global competition. The aim of this research is to provide current understanding of TQM in this region and provide further guidance on how to improve quality standards and techniques. The study follows a qualitative method and data was collected through 5 semi-structured interviews. The study highlights that TQM in pharmaceutical industry in thisregion is not well developed. The findings shows that there is lack of senior management commitment to TQM principles explanation and emphasises on its importance. Additionally, lack of governmental influence on quality standards and budgeting problems also affects TQM development. Moreover, there is a believe that TQM will not influence the overall performance of the company in the positive manner, since the development of such quality improvementmethod has to be efficiently budgeted and under current economic and political circumstances it is not possible.

AB - Pharmaceutical companies in Eastern European region are facing urgent quality tools implementation due to fierce global competition. The aim of this research is to provide current understanding of TQM in this region and provide further guidance on how to improve quality standards and techniques. The study follows a qualitative method and data was collected through 5 semi-structured interviews. The study highlights that TQM in pharmaceutical industry in thisregion is not well developed. The findings shows that there is lack of senior management commitment to TQM principles explanation and emphasises on its importance. Additionally, lack of governmental influence on quality standards and budgeting problems also affects TQM development. Moreover, there is a believe that TQM will not influence the overall performance of the company in the positive manner, since the development of such quality improvementmethod has to be efficiently budgeted and under current economic and political circumstances it is not possible.

KW - TQM, Pharmaceutical, Eastern Europe, Benefits, Challenges

M3 - Conference Paper

SP - 2

EP - 15

T2 - British Academy of Management

Y2 - 4 September 2018 through 6 September 2018

ER -

Investigating the benefits and challenges of Total Quality Management implementation in the pharmaceutical companies

Abstract

Conference

Keywords

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