It Works Better When I Do That: Interaction and Communication In Radiology Departments

Rory Clark; Tom Owen; Matt Jones; Martin Porcheron; Phillip Wardle

doi:10.1145/3615335.3623011

It Works Better When I Do That: Interaction and Communication In Radiology Departments

Rory Clark, Tom Owen, Matt Jones, Martin Porcheron, Phillip Wardle

School of Computer Science

Research output: Chapter in Book/Report/Conference proceeding › Conference Contribution (Conference Proceeding)

1 Citation (Scopus)

Abstract

This paper investigates patterns of communication and interaction in radiology departments by utilising ethnographic and ethnomethodological techniques. We conducted 12 sessions of observations with accompanying interviews in the practitioners natural working environment, and used this to construct a model of how a report is authored from an outsider perspective. These observations revealed that practitioners have a distinct way of interacting with speech recognition systems that is unlike traditional interaction with Voice User Interfaces, that there are a myriad of ways of communicating a result to peers that are dependent on context and tacit knowledge, and that reports are rarely completed without some form of cognitive interruption in the authoring stage. We finish by recommending a codified framework for guidance on communicating results that builds on evidence-based findings tailored specifically to radiology practitioners.

Original language	English
Title of host publication	SIGDOC '23
Subtitle of host publication	Proceedings of the 41st ACM International Conference on Design of Communication
Editors	Sonia Stephens, Joseph Bartolotta, Kristin Marie Bivens
Pages	55-62
Number of pages	8
DOIs	https://doi.org/10.1145/3615335.3623011
Publication status	Published - 26 Oct 2023
Event	SIGDOC '23: The 41st ACM International Conference on Design of Communication - Orlando, United States Duration: 26 Oct 2023 → 28 Oct 2023 https://sigdoc.acm.org/conference/2023/

Publication series

Name	Proceedings of the International Conference on Design of Communication
Publisher	ACM
ISSN (Print)	1547-0946

Conference

Conference	SIGDOC '23: The 41st ACM International Conference on Design of Communication
Abbreviated title	SIGDOC '23
Country/Territory	United States
City	Orlando
Period	26/10/23 → 28/10/23
Internet address	https://sigdoc.acm.org/conference/2023/

Bibliographical note

Publisher Copyright:
© 2023 Owner/Author.

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10.1145/3615335.3623011Licence: CC BY

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Clark, R., Owen, T., Jones, M., Porcheron, M., & Wardle, P. (2023). It Works Better When I Do That: Interaction and Communication In Radiology Departments. In S. Stephens, J. Bartolotta, & K. M. Bivens (Eds.), SIGDOC '23: Proceedings of the 41st ACM International Conference on Design of Communication (pp. 55-62). (Proceedings of the International Conference on Design of Communication). https://doi.org/10.1145/3615335.3623011

Clark, Rory ; Owen, Tom ; Jones, Matt et al. / It Works Better When I Do That : Interaction and Communication In Radiology Departments. SIGDOC '23: Proceedings of the 41st ACM International Conference on Design of Communication. editor / Sonia Stephens ; Joseph Bartolotta ; Kristin Marie Bivens. 2023. pp. 55-62 (Proceedings of the International Conference on Design of Communication).

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title = "It Works Better When I Do That: Interaction and Communication In Radiology Departments",

abstract = "This paper investigates patterns of communication and interaction in radiology departments by utilising ethnographic and ethnomethodological techniques. We conducted 12 sessions of observations with accompanying interviews in the practitioners natural working environment, and used this to construct a model of how a report is authored from an outsider perspective. These observations revealed that practitioners have a distinct way of interacting with speech recognition systems that is unlike traditional interaction with Voice User Interfaces, that there are a myriad of ways of communicating a result to peers that are dependent on context and tacit knowledge, and that reports are rarely completed without some form of cognitive interruption in the authoring stage. We finish by recommending a codified framework for guidance on communicating results that builds on evidence-based findings tailored specifically to radiology practitioners.",

author = "Rory Clark and Tom Owen and Matt Jones and Martin Porcheron and Phillip Wardle",

note = "Publisher Copyright: {\textcopyright} 2023 Owner/Author.; SIGDOC '23: The 41st ACM International Conference on Design of Communication, SIGDOC '23 ; Conference date: 26-10-2023 Through 28-10-2023",

year = "2023",

month = oct,

day = "26",

doi = "10.1145/3615335.3623011",

language = "English",

isbn = "9798400703362",

series = "Proceedings of the International Conference on Design of Communication",

publisher = "ACM",

pages = "55--62",

editor = "Sonia Stephens and Joseph Bartolotta and Bivens, \{Kristin Marie\}",

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Clark, R, Owen, T, Jones, M, Porcheron, M & Wardle, P 2023, It Works Better When I Do That: Interaction and Communication In Radiology Departments. in S Stephens, J Bartolotta & KM Bivens (eds), SIGDOC '23: Proceedings of the 41st ACM International Conference on Design of Communication. Proceedings of the International Conference on Design of Communication, pp. 55-62, SIGDOC '23: The 41st ACM International Conference on Design of Communication, Orlando, Florida, United States, 26/10/23. https://doi.org/10.1145/3615335.3623011

It Works Better When I Do That: Interaction and Communication In Radiology Departments. / Clark, Rory; Owen, Tom; Jones, Matt et al.
SIGDOC '23: Proceedings of the 41st ACM International Conference on Design of Communication. ed. / Sonia Stephens; Joseph Bartolotta; Kristin Marie Bivens. 2023. p. 55-62 (Proceedings of the International Conference on Design of Communication).

Research output: Chapter in Book/Report/Conference proceeding › Conference Contribution (Conference Proceeding)

TY - GEN

T1 - It Works Better When I Do That

T2 - SIGDOC '23: The 41st ACM International Conference on Design of Communication

AU - Clark, Rory

AU - Owen, Tom

AU - Jones, Matt

AU - Porcheron, Martin

AU - Wardle, Phillip

PY - 2023/10/26

Y1 - 2023/10/26

N2 - This paper investigates patterns of communication and interaction in radiology departments by utilising ethnographic and ethnomethodological techniques. We conducted 12 sessions of observations with accompanying interviews in the practitioners natural working environment, and used this to construct a model of how a report is authored from an outsider perspective. These observations revealed that practitioners have a distinct way of interacting with speech recognition systems that is unlike traditional interaction with Voice User Interfaces, that there are a myriad of ways of communicating a result to peers that are dependent on context and tacit knowledge, and that reports are rarely completed without some form of cognitive interruption in the authoring stage. We finish by recommending a codified framework for guidance on communicating results that builds on evidence-based findings tailored specifically to radiology practitioners.

AB - This paper investigates patterns of communication and interaction in radiology departments by utilising ethnographic and ethnomethodological techniques. We conducted 12 sessions of observations with accompanying interviews in the practitioners natural working environment, and used this to construct a model of how a report is authored from an outsider perspective. These observations revealed that practitioners have a distinct way of interacting with speech recognition systems that is unlike traditional interaction with Voice User Interfaces, that there are a myriad of ways of communicating a result to peers that are dependent on context and tacit knowledge, and that reports are rarely completed without some form of cognitive interruption in the authoring stage. We finish by recommending a codified framework for guidance on communicating results that builds on evidence-based findings tailored specifically to radiology practitioners.

U2 - 10.1145/3615335.3623011

DO - 10.1145/3615335.3623011

M3 - Conference Contribution (Conference Proceeding)

SN - 9798400703362

T3 - Proceedings of the International Conference on Design of Communication

SP - 55

EP - 62

BT - SIGDOC '23

A2 - Stephens, Sonia

A2 - Bartolotta, Joseph

A2 - Bivens, Kristin Marie

Y2 - 26 October 2023 through 28 October 2023

ER -

Clark R, Owen T, Jones M, Porcheron M, Wardle P. It Works Better When I Do That: Interaction and Communication In Radiology Departments. In Stephens S, Bartolotta J, Bivens KM, editors, SIGDOC '23: Proceedings of the 41st ACM International Conference on Design of Communication. 2023. p. 55-62. (Proceedings of the International Conference on Design of Communication). doi: 10.1145/3615335.3623011

It Works Better When I Do That: Interaction and Communication In Radiology Departments

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