Management innovation through standardization: Consultants as standardizers of organizational practice

Christopher Wright, AJ Sturdy, Nick Wylie

Research output: Contribution to journalArticle (Academic Journal)

71 Citations (Scopus)

Abstract

Management innovation and the consultants who promote and support it are both typically associated with the ‘new’, with departures from the norm and from standard approaches. Indeed, standardization is often seen as an impediment to innovation, especially in the current ‘post-bureaucratic’ era. This article challenges such a view, arguing that consultant-led management innovation is often highly standardized. Based upon qualitative research into internal consultancy in large business organizations, both standardizing agendas and standardized methods are identified from a range of consultant-led management innovation programmes. The analysis then points to some of the structural and cultural features of organizations that lead to managers favouring incremental, standardized approaches to change, even if these are often contested. In conclusion, the article points to the need to consider a range of different dimensions in the relationship between standardization and management innovation.
Translated title of the contributionManagement innovation through standardization: Consultants as standardizers of organizational practice
Original languageEnglish
Pages (from-to)652 - 662
Number of pages11
JournalResearch Policy
Volume41
Issue number3
DOIs
Publication statusPublished - 2012

Bibliographical note

Publisher: elsevier

Fingerprint Dive into the research topics of 'Management innovation through standardization: Consultants as standardizers of organizational practice'. Together they form a unique fingerprint.

  • Projects

    Cite this