Managing through a crisis: emotional leadership strategies of high-growth entrepreneurs during the COVID-19 pandemic

Kautsar Ramli, Ben Spigel, Nick Williams, Suzanne Mawson, Sarah Jack

Research output: Contribution to journalArticle (Academic Journal)peer-review

15 Citations (Scopus)

Abstract

This study explores how high-growth entrepreneurs use well-being and emotional labour as tools to respond to crises. Drawing on 173 longitudinal interviews with 57 high-growth entrepreneurs during the Covid-19 crisis, we explore internal crisis response strategies. The data show that entrepreneurs employ a variety of emotional labour practices which produce organizational resilience. However, these practices are in tension with the strategic practices required for economic resilience. We show how the emotional of entrepreneurs serves as part of their crisis leadership strategy. This adds a new perspective to the literature on entrepreneurial crisis and resilience by showing the complexity of internal reactions to sudden and prolonged shocks.
Original languageEnglish
Pages (from-to)24-48
Number of pages25
JournalEntrepreneurship & Regional Development
Volume35
Issue number1-2
DOIs
Publication statusPublished - 22 Nov 2022

Bibliographical note

Funding Information:
This work was supported by the Economic and Social Research Council Grant number ES/V004956/1 UK Research and Innovation We thank all the research participants for their time and support. In addition to the listed authors, data was collected by Fumi Kitagawa, Tim Vorley, Giovanna Campopiano, Daniel Prokop, and Cristian Gherhes.

Publisher Copyright:
© 2022 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.

Keywords

  • Resilience
  • Crisis management
  • Well-being
  • Emotions
  • COVID-19

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