Mind the Gap! Can Achieving Green and Efficient Rail Travel, with a Focus on Passenger Experience, Be Effectively Delivered Through Service-Based Contracts?

Stewart Birrell; Philip Davies

doi:10.1007/978-3-030-80012-3_49

Mind the Gap! Can Achieving Green and Efficient Rail Travel, with a Focus on Passenger Experience, Be Effectively Delivered Through Service-Based Contracts?

Stewart Birrell^*, Philip Davies

^*Corresponding author for this work

School of Management - Business School

Research output: Chapter in Book/Report/Conference proceeding › Conference Contribution (Conference Proceeding)

Abstract

Urban population growth means that 66% of the population is expected to live in cities by 2050. A green, efficient rail service that minimizes delays, increases capacity and reduces overcrowding on trains and platforms will be an essential contributor to nations’ post-Covid, green recovery. Digitally Enhanced Advanced Services (DEAS) are one way to help improve performance, maximize productive capacity and open additional revenue streams. Therefore, investigations are needed into how digital technologies can enhance business model design, thus impacting how business capabilities, engineering functions and human factors can be combined to improve performance and user experience within rail transport systems. This paper explores how deploying green and energy efficient rail travel as a DEAS could be an ideal solution to bridge the gap between efficiency and capacity. We also consider how service-based contracts may enable user experience to be put at the forefront of post-Covid rail services.

Original language	English
Title of host publication	Advances in Human Aspects of Transportation - Proceedings of the AHFE 2021
Editors	Neville Stanton
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	429-436
Number of pages	8
ISBN (Print)	9783030800116
DOIs	https://doi.org/10.1007/978-3-030-80012-3_49
Publication status	Published - 2021
Event	AHFE Conference on Human Aspects of Transportation, 2021 - Virtual, Online Duration: 25 Jul 2021 → 29 Jul 2021

Publication series

Name	Lecture Notes in Networks and Systems
Volume	270
ISSN (Print)	2367-3370
ISSN (Electronic)	2367-3389

Conference

Conference	AHFE Conference on Human Aspects of Transportation, 2021
City	Virtual, Online
Period	25/07/21 → 29/07/21

Bibliographical note

Funding Information:
Acknowledgments. The DEARRS project team are grateful for the support of the Engineering and Physical Science Research Council through the Digitally Enhanced Advanced Services NetworkPlus funded by grant ref EP/R044937/1. https://www.deas.ac.uk.

Publisher Copyright:
© 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Keywords

Digitally Enhanced Advanced Services (DEAS)
Green rail services
Semi-structured interviews
Service-based contracts
Servitization

Access to Document

10.1007/978-3-030-80012-3_49

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Cite this

Birrell, S., & Davies, P. (2021). Mind the Gap! Can Achieving Green and Efficient Rail Travel, with a Focus on Passenger Experience, Be Effectively Delivered Through Service-Based Contracts? In N. Stanton (Ed.), Advances in Human Aspects of Transportation - Proceedings of the AHFE 2021 (pp. 429-436). (Lecture Notes in Networks and Systems; Vol. 270). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-030-80012-3_49

Birrell, Stewart ; Davies, Philip. / Mind the Gap! Can Achieving Green and Efficient Rail Travel, with a Focus on Passenger Experience, Be Effectively Delivered Through Service-Based Contracts?. Advances in Human Aspects of Transportation - Proceedings of the AHFE 2021. editor / Neville Stanton. Springer Science and Business Media Deutschland GmbH, 2021. pp. 429-436 (Lecture Notes in Networks and Systems).

@inproceedings{3e4438604774472194de72309cf15173,

title = "Mind the Gap! Can Achieving Green and Efficient Rail Travel, with a Focus on Passenger Experience, Be Effectively Delivered Through Service-Based Contracts?",

abstract = "Urban population growth means that 66% of the population is expected to live in cities by 2050. A green, efficient rail service that minimizes delays, increases capacity and reduces overcrowding on trains and platforms will be an essential contributor to nations{\textquoteright} post-Covid, green recovery. Digitally Enhanced Advanced Services (DEAS) are one way to help improve performance, maximize productive capacity and open additional revenue streams. Therefore, investigations are needed into how digital technologies can enhance business model design, thus impacting how business capabilities, engineering functions and human factors can be combined to improve performance and user experience within rail transport systems. This paper explores how deploying green and energy efficient rail travel as a DEAS could be an ideal solution to bridge the gap between efficiency and capacity. We also consider how service-based contracts may enable user experience to be put at the forefront of post-Covid rail services.",

keywords = "Digitally Enhanced Advanced Services (DEAS), Green rail services, Semi-structured interviews, Service-based contracts, Servitization",

author = "Stewart Birrell and Philip Davies",

note = "Funding Information: Acknowledgments. The DEARRS project team are grateful for the support of the Engineering and Physical Science Research Council through the Digitally Enhanced Advanced Services NetworkPlus funded by grant ref EP/R044937/1. https://www.deas.ac.uk. Publisher Copyright: {\textcopyright} 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG.; AHFE Conference on Human Aspects of Transportation, 2021 ; Conference date: 25-07-2021 Through 29-07-2021",

year = "2021",

doi = "10.1007/978-3-030-80012-3_49",

language = "English",

isbn = "9783030800116",

series = "Lecture Notes in Networks and Systems",

publisher = "Springer Science and Business Media Deutschland GmbH",

pages = "429--436",

editor = "Neville Stanton",

booktitle = "Advances in Human Aspects of Transportation - Proceedings of the AHFE 2021",

}

Birrell, S & Davies, P 2021, Mind the Gap! Can Achieving Green and Efficient Rail Travel, with a Focus on Passenger Experience, Be Effectively Delivered Through Service-Based Contracts? in N Stanton (ed.), Advances in Human Aspects of Transportation - Proceedings of the AHFE 2021. Lecture Notes in Networks and Systems, vol. 270, Springer Science and Business Media Deutschland GmbH, pp. 429-436, AHFE Conference on Human Aspects of Transportation, 2021, Virtual, Online, 25/07/21. https://doi.org/10.1007/978-3-030-80012-3_49

Mind the Gap! Can Achieving Green and Efficient Rail Travel, with a Focus on Passenger Experience, Be Effectively Delivered Through Service-Based Contracts? / Birrell, Stewart; Davies, Philip.
Advances in Human Aspects of Transportation - Proceedings of the AHFE 2021. ed. / Neville Stanton. Springer Science and Business Media Deutschland GmbH, 2021. p. 429-436 (Lecture Notes in Networks and Systems; Vol. 270).

Research output: Chapter in Book/Report/Conference proceeding › Conference Contribution (Conference Proceeding)