On the impact of different types of errors on trust in human-robot interaction: Are laboratory-based HRI experiments trustworthy?

Rebecca Flook, Anas Shrinah, Luc Wijnen, Kerstin Eder, Chris Melhuish, Severin Lemaignan

Research output: Contribution to journalArticle (Academic Journal)

1 Citation (Scopus)
58 Downloads (Pure)

Abstract

Trust is a key dimension of human-robot interaction (HRI), and has often been studied in the HRI community. A common challenge arises from the difficulty of assessing trust levels in ecologically invalid environments: we present in this paper two independent laboratory studies, totalling 160 participants, where we investigate the impact of different types of errors on resulting trust, using both behavioural and subjective measures of trust. While we found a (weak) general effect of errors on reported and observed level of trust, no significant differences between the type of errors were found in either of our studies. We discuss this negative result in light of our experimental protocols, and argue for the community to move towards alternative methodologies to assess trust.

Original languageEnglish
Pages (from-to)455-486
Number of pages32
JournalInteraction Studies
Volume20
Issue number3
DOIs
Publication statusPublished - 18 Nov 2019

    Fingerprint

Keywords

  • Human-robot interaction
  • Trust

Cite this