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On the impact of different types of errors on trust in human-robot interaction: Are laboratory-based HRI experiments trustworthy?

Research output: Contribution to journalArticle

Original languageEnglish
Pages (from-to)455-486
Number of pages32
JournalInteraction Studies
Volume20
Issue number3
DOIs
DateAccepted/In press - 2 Apr 2019
DatePublished (current) - 18 Nov 2019

Abstract

Trust is a key dimension of human-robot interaction (HRI), and has often been studied in the HRI community. A common challenge arises from the difficulty of assessing trust levels in ecologically invalid environments: we present in this paper two independent laboratory studies, totalling 160 participants, where we investigate the impact of different types of errors on resulting trust, using both behavioural and subjective measures of trust. While we found a (weak) general effect of errors on reported and observed level of trust, no significant differences between the type of errors were found in either of our studies. We discuss this negative result in light of our experimental protocols, and argue for the community to move towards alternative methodologies to assess trust.

    Research areas

  • Human-robot interaction, Trust

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  • Full-text PDF (accepted author manuscript)

    Rights statement: This is the author accepted manuscript (AAM). The final published version (version of record) is available online via John Benjamins Publishing at https://www.jbe-platform.com/content/journals/10.1075/is.18067.flo . Please refer to any applicable terms of use of the publisher.

    Accepted author manuscript, 2.19 MB, PDF document

    Licence: CC BY-NC

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