Online advice to carers: an updated review of local authority websites in England

Research output: Book/ReportCommissioned report

Abstract

Local authority websites vary considerably in COVID-19 support information provided for carers, study finds.
Collaboration needed between local authorities and their contracted third sector organisations to maximise impact of services provided to carers.

The COVID-19 pandemic has provided unparalleled challenges for carers of significant others. It has also impacted on the levels of support local authorities can provide to carers. Websites are an increasingly important tool for local authorities and their contracted provider organisations.

A study led by Paul Willis and Liz Lloyd at the University of Bristol has reviewed how local authorities used their websites to share information and provide advice and support to carers during the pandemic.

The study found that outsourcing support for carers to Third Sector Organisations (TSOs) has created a complex and fragmented system in England, demonstrated on some local authority websites.
Original languageEnglish
PublisherNIHR School for Social Care Research
Number of pages6
Publication statusPublished - 29 Mar 2021

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