Orchestrating Supply Networks to Deliver Service Performance: POMS 2019

Tejasav Kalra, Kurt Roehrich, Brian Squire, Andrew Davies

Research output: Contribution to conferenceConference Paperpeer-review

Abstract

This study explores how a client firm orchestrates its service supply networks (SSN). Specifically, we link ex-ante and ex-post governance of SSNs with performance. A study of a client's SSNs reveals that task complexity influences ex-ante governance choice. Furthermore, the degree of ex-post coordination has inverted-U effect on service performance.
Original languageEnglish
Publication statusPublished - 4 Sept 2019

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