Orchestrating Supply Networks to Deliver Service Performance: POMS 2019

Tejasav Kalra; Kurt Roehrich; Brian Squire; Andrew Davies

Orchestrating Supply Networks to Deliver Service Performance: POMS 2019

Tejasav Kalra, Kurt Roehrich, Brian Squire, Andrew Davies

Research output: Contribution to conference › Conference Paper › peer-review

Abstract

This study explores how a client firm orchestrates its service supply networks (SSN). Specifically, we link ex-ante and ex-post governance of SSNs with performance. A study of a client's SSNs reveals that task complexity influences ex-ante governance choice. Furthermore, the degree of ex-post coordination has inverted-U effect on service performance.

Original language	English
Publication status	Published - 4 Sept 2019

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title = "Orchestrating Supply Networks to Deliver Service Performance: POMS 2019",

abstract = "This study explores how a client firm orchestrates its service supply networks (SSN). Specifically, we link ex-ante and ex-post governance of SSNs with performance. A study of a client's SSNs reveals that task complexity influences ex-ante governance choice. Furthermore, the degree of ex-post coordination has inverted-U effect on service performance.",

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TY - CONF

T1 - Orchestrating Supply Networks to Deliver Service Performance

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AU - Kalra, Tejasav

AU - Roehrich, Kurt

AU - Squire, Brian

AU - Davies, Andrew

PY - 2019/9/4

Y1 - 2019/9/4

N2 - This study explores how a client firm orchestrates its service supply networks (SSN). Specifically, we link ex-ante and ex-post governance of SSNs with performance. A study of a client's SSNs reveals that task complexity influences ex-ante governance choice. Furthermore, the degree of ex-post coordination has inverted-U effect on service performance.

AB - This study explores how a client firm orchestrates its service supply networks (SSN). Specifically, we link ex-ante and ex-post governance of SSNs with performance. A study of a client's SSNs reveals that task complexity influences ex-ante governance choice. Furthermore, the degree of ex-post coordination has inverted-U effect on service performance.

M3 - Conference Paper

ER -

Orchestrating Supply Networks to Deliver Service Performance: POMS 2019

Abstract

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