Public service logic and the creation of value propositions through framing

Maria Taivalsaari  Røhnebæk; Valérie  François; Norbert  Kiss; Alberto  Peralta; Luis  Rubalcaba; Kirsty  Strokosch; Edwina Yida Zhu

doi:10.1080/14719037.2022.2095002

Public service logic and the creation of value propositions through framing

Maria Taivalsaari Røhnebæk^*
, Valérie François
, Norbert Kiss
, Alberto Peralta
, Luis Rubalcaba
, Kirsty Strokosch
, Edwina Yida Zhu

^*Corresponding author for this work

Research output: Contribution to journal › Article (Academic Journal) › peer-review

28 Citations (Scopus)

186 Downloads (Pure)

Abstract

This paper aims to contribute to the scholarly debate on public service logic (PSL) by deepening the understanding of how value propositions are created and altered. The PSL literature has so far suggested that value propositions are central to the value creation process, but there is scant understanding of how value propositions are created and adapted to citizens’ needs. The paper contributes by showing how the creation and alteration of value propositions takes place through framing and reframing processes, and it explores how the concept of framing can further advance PSL.

Original language	English
Journal	Public Management Review
Volume	26
Issue number	2
Early online date	5 Jul 2022
DOIs	https://doi.org/10.1080/14719037.2022.2095002
Publication status	Published - 1 Feb 2024

Bibliographical note

Funding Information:
Case 7 involved efforts to develop new value propositions by applying a new framing to traffic problems caused by the extensive commute between the suburbs and a city centre. Instead of assigning responsibilities for transport to the private domain of individual citizens, or to the public domain of public transport provision, a hybrid solution was suggested: a car-sharing system. The car-sharing system was a citizen initiative but received administrative and financial support from the municipality. A design agency was hired to anchor the initiative within the broader citizenry and to gain understanding of whether they would be committed to using a car-sharing service. Through various design workshops, the project team found that the idea for the new value propositions would be difficult to implement due to the existing culture and attitudes among potential subscribers:

Publisher Copyright:
© 2022 Informa UK Limited, trading as Taylor & Francis Group.

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Accepted author manuscript, 283 KBLicence: CC BY-NC

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abstract = "This paper aims to contribute to the scholarly debate on public service logic (PSL) by deepening the understanding of how value propositions are created and altered. The PSL literature has so far suggested that value propositions are central to the value creation process, but there is scant understanding of how value propositions are created and adapted to citizens{\textquoteright} needs. The paper contributes by showing how the creation and alteration of value propositions takes place through framing and reframing processes, and it explores how the concept of framing can further advance PSL.",

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AU - Kiss, Norbert

AU - Peralta, Alberto

AU - Rubalcaba, Luis

AU - Strokosch, Kirsty

AU - Zhu, Edwina Yida

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PY - 2024/2/1

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N2 - This paper aims to contribute to the scholarly debate on public service logic (PSL) by deepening the understanding of how value propositions are created and altered. The PSL literature has so far suggested that value propositions are central to the value creation process, but there is scant understanding of how value propositions are created and adapted to citizens’ needs. The paper contributes by showing how the creation and alteration of value propositions takes place through framing and reframing processes, and it explores how the concept of framing can further advance PSL.

AB - This paper aims to contribute to the scholarly debate on public service logic (PSL) by deepening the understanding of how value propositions are created and altered. The PSL literature has so far suggested that value propositions are central to the value creation process, but there is scant understanding of how value propositions are created and adapted to citizens’ needs. The paper contributes by showing how the creation and alteration of value propositions takes place through framing and reframing processes, and it explores how the concept of framing can further advance PSL.

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DO - 10.1080/14719037.2022.2095002

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Public service logic and the creation of value propositions through framing

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