Skip to content

Recontextualising service work and HRM in the digital economy: An integrated framework for theory and practice

Research output: Contribution to journalArticle (Academic Journal)

Standard

Recontextualising service work and HRM in the digital economy : An integrated framework for theory and practice. / Donnelly, Rory; Johns, Jennifer.

In: International Journal of Human Resource Management, 13.03.2020.

Research output: Contribution to journalArticle (Academic Journal)

Harvard

APA

Vancouver

Author

Bibtex

@article{d345231d2b6c43a7badf6b4a376cbd47,
title = "Recontextualising service work and HRM in the digital economy: An integrated framework for theory and practice",
abstract = "Continuing advances in digital technology are producing widespread changes in work and its management, particularly where service work is performed away from an employer{\textquoteright}s premises, referred to as remote working. Whilst such changes can offer remote workers greater temporal and locational flexibilities, there is growing concern that their work is being insidiously commodified in line with Labour Process Theory to enhance the position of firms in Global Value Chains (GVCs). Integrating insights from these frameworks and relevant fields of scholarship, we examine how the nature and location of remote work and its HRM are being recontextualised. Our systematic analysis of peer-reviewed published empirical findings demonstrates the need to broaden the existing firm-centric focus of the GVC literature to encompass workers and their HRM, particularly as there are increasing numbers of workers operating outside firms using digital technology. It also reveals that the digitisation of the labour process is generating a spectrum of nuanced and unfolding implications for remote workers and their HRM, and a complexity of spatial reconfigurations, which provoke debate and agendas for future research and HRM practice. ",
keywords = "digital technology, remote working, flexibility, global value chains, labour process theory, geography",
author = "Rory Donnelly and Jennifer Johns",
year = "2020",
month = mar,
day = "13",
doi = "10.1080/09585192.2020.1737834",
language = "English",
journal = "International Journal of Human Resource Management",
issn = "0958-5192",
publisher = "Taylor & Francis Group",

}

RIS - suitable for import to EndNote

TY - JOUR

T1 - Recontextualising service work and HRM in the digital economy

T2 - An integrated framework for theory and practice

AU - Donnelly, Rory

AU - Johns, Jennifer

PY - 2020/3/13

Y1 - 2020/3/13

N2 - Continuing advances in digital technology are producing widespread changes in work and its management, particularly where service work is performed away from an employer’s premises, referred to as remote working. Whilst such changes can offer remote workers greater temporal and locational flexibilities, there is growing concern that their work is being insidiously commodified in line with Labour Process Theory to enhance the position of firms in Global Value Chains (GVCs). Integrating insights from these frameworks and relevant fields of scholarship, we examine how the nature and location of remote work and its HRM are being recontextualised. Our systematic analysis of peer-reviewed published empirical findings demonstrates the need to broaden the existing firm-centric focus of the GVC literature to encompass workers and their HRM, particularly as there are increasing numbers of workers operating outside firms using digital technology. It also reveals that the digitisation of the labour process is generating a spectrum of nuanced and unfolding implications for remote workers and their HRM, and a complexity of spatial reconfigurations, which provoke debate and agendas for future research and HRM practice.

AB - Continuing advances in digital technology are producing widespread changes in work and its management, particularly where service work is performed away from an employer’s premises, referred to as remote working. Whilst such changes can offer remote workers greater temporal and locational flexibilities, there is growing concern that their work is being insidiously commodified in line with Labour Process Theory to enhance the position of firms in Global Value Chains (GVCs). Integrating insights from these frameworks and relevant fields of scholarship, we examine how the nature and location of remote work and its HRM are being recontextualised. Our systematic analysis of peer-reviewed published empirical findings demonstrates the need to broaden the existing firm-centric focus of the GVC literature to encompass workers and their HRM, particularly as there are increasing numbers of workers operating outside firms using digital technology. It also reveals that the digitisation of the labour process is generating a spectrum of nuanced and unfolding implications for remote workers and their HRM, and a complexity of spatial reconfigurations, which provoke debate and agendas for future research and HRM practice.

KW - digital technology

KW - remote working

KW - flexibility

KW - global value chains

KW - labour process theory

KW - geography

U2 - 10.1080/09585192.2020.1737834

DO - 10.1080/09585192.2020.1737834

M3 - Article (Academic Journal)

JO - International Journal of Human Resource Management

JF - International Journal of Human Resource Management

SN - 0958-5192

ER -