Revealing delay in collaborative environments

Carl Gutwin; Steve Benford; Jeff Dyck; Mike Fraser; Ivan Vaghi; Chris Greenhalgh

Revealing delay in collaborative environments

Carl Gutwin^*, Steve Benford, Jeff Dyck, Mike Fraser, Ivan Vaghi, Chris Greenhalgh

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference Contribution (Conference Proceeding)

60 Citations (Scopus)

Abstract

Delay is an unavoidable reality in collaborative environments. We propose an approach to dealing with delay in which 'decorators' are introduced into the interface. Decorators show the presence, magnitude and effects of delay so that participants can better understand its consequences and adopt their own natural coping strategies. Two experiments with different decorators show that this approach can significantly reduce errors in specific collaborative activities. We conclude that revealing delays is one way in which groupware can benefit from accepting and working with the reality of distributed systems, rather than trying to maintain the illusion of copresent interaction.

Original language	English
Title of host publication	Conference on Human Factors in Computing Systems - Proceedings
Pages	503-510
Number of pages	8
Publication status	Published - 2004
Event	2004 Conference on Human Factors in Computing Systems - Proceedings, CHI 2004 - Vienna, Austria Duration: 24 Apr 2004 → 29 Apr 2004

Conference

Conference	2004 Conference on Human Factors in Computing Systems - Proceedings, CHI 2004
Country/Territory	Austria
City	Vienna
Period	24/04/04 → 29/04/04

Research Groups and Themes

Bristol Interaction Group

Keywords

Collaborative environments
Groupware
Jitter
Latency
Network delay
Shared workspaces

Handle.net

Persistent link

Cite this

@inproceedings{0331680386a54ab7bc2ba03eac22d729,

title = "Revealing delay in collaborative environments",

abstract = "Delay is an unavoidable reality in collaborative environments. We propose an approach to dealing with delay in which 'decorators' are introduced into the interface. Decorators show the presence, magnitude and effects of delay so that participants can better understand its consequences and adopt their own natural coping strategies. Two experiments with different decorators show that this approach can significantly reduce errors in specific collaborative activities. We conclude that revealing delays is one way in which groupware can benefit from accepting and working with the reality of distributed systems, rather than trying to maintain the illusion of copresent interaction.",

keywords = "Collaborative environments, Groupware, Jitter, Latency, Network delay, Shared workspaces",

author = "Carl Gutwin and Steve Benford and Jeff Dyck and Mike Fraser and Ivan Vaghi and Chris Greenhalgh",

year = "2004",

language = "English",

pages = "503--510",

booktitle = "Conference on Human Factors in Computing Systems - Proceedings",

note = "2004 Conference on Human Factors in Computing Systems - Proceedings, CHI 2004 ; Conference date: 24-04-2004 Through 29-04-2004",

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TY - GEN

T1 - Revealing delay in collaborative environments

AU - Gutwin, Carl

AU - Benford, Steve

AU - Dyck, Jeff

AU - Fraser, Mike

AU - Vaghi, Ivan

AU - Greenhalgh, Chris

PY - 2004

Y1 - 2004

N2 - Delay is an unavoidable reality in collaborative environments. We propose an approach to dealing with delay in which 'decorators' are introduced into the interface. Decorators show the presence, magnitude and effects of delay so that participants can better understand its consequences and adopt their own natural coping strategies. Two experiments with different decorators show that this approach can significantly reduce errors in specific collaborative activities. We conclude that revealing delays is one way in which groupware can benefit from accepting and working with the reality of distributed systems, rather than trying to maintain the illusion of copresent interaction.

AB - Delay is an unavoidable reality in collaborative environments. We propose an approach to dealing with delay in which 'decorators' are introduced into the interface. Decorators show the presence, magnitude and effects of delay so that participants can better understand its consequences and adopt their own natural coping strategies. Two experiments with different decorators show that this approach can significantly reduce errors in specific collaborative activities. We conclude that revealing delays is one way in which groupware can benefit from accepting and working with the reality of distributed systems, rather than trying to maintain the illusion of copresent interaction.

KW - Collaborative environments

KW - Groupware

KW - Jitter

KW - Latency

KW - Network delay

KW - Shared workspaces

UR - http://www.scopus.com/inward/record.url?scp=4544377185&partnerID=8YFLogxK

M3 - Conference Contribution (Conference Proceeding)

AN - SCOPUS:4544377185

SP - 503

EP - 510

BT - Conference on Human Factors in Computing Systems - Proceedings

T2 - 2004 Conference on Human Factors in Computing Systems - Proceedings, CHI 2004

Y2 - 24 April 2004 through 29 April 2004

ER -

Revealing delay in collaborative environments

Abstract

Conference

Research Groups and Themes

Keywords

Handle.net

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