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Revealing delay in collaborative environments

Research output: Chapter in Book/Report/Conference proceedingConference contribution

  • Carl Gutwin
  • Steve Benford
  • Jeff Dyck
  • Mike Fraser
  • Ivan Vaghi
  • Chris Greenhalgh
Original languageEnglish
Title of host publicationConference on Human Factors in Computing Systems - Proceedings
Pages503-510
Number of pages8
DatePublished - 2004
Event2004 Conference on Human Factors in Computing Systems - Proceedings, CHI 2004 - Vienna, Austria
Duration: 24 Apr 200429 Apr 2004

Conference

Conference2004 Conference on Human Factors in Computing Systems - Proceedings, CHI 2004
CountryAustria
CityVienna
Period24/04/0429/04/04

Abstract

Delay is an unavoidable reality in collaborative environments. We propose an approach to dealing with delay in which 'decorators' are introduced into the interface. Decorators show the presence, magnitude and effects of delay so that participants can better understand its consequences and adopt their own natural coping strategies. Two experiments with different decorators show that this approach can significantly reduce errors in specific collaborative activities. We conclude that revealing delays is one way in which groupware can benefit from accepting and working with the reality of distributed systems, rather than trying to maintain the illusion of copresent interaction.

    Research areas

  • Collaborative environments, Groupware, Jitter, Latency, Network delay, Shared workspaces

Event

2004 Conference on Human Factors in Computing Systems - Proceedings, CHI 2004

Duration24 Apr 200429 Apr 2004
CityVienna
CountryAustria
SponsorsAssociation for Computing Machinery, ACM SIGCHI (External organisation)

Event: Conference

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