Servitization within manufacturing operations: An exploration of the impact on facilities practices

T. S. Baines*, H. W. Lightfoot, P. Smart

*Corresponding author for this work

Research output: Contribution to journalArticle (Academic Journal)peer-review

14 Citations (Scopus)


Servitization is a growing area of interest amongst practitioners, policymakers, and academics, and much is still to be learnt about its adoption in practice. This paper makes a contribution to this debate by identifying the key facilities practices that successful servitizing manufacturers appear to be deploying, and the underlying rationale behind their configuration. Although these are preliminary findings from a longer-term research programme, this short communication seeks to highlight the implications for manufacturing professionals and organizations who are considering the servitization of their operations.

Original languageEnglish
Pages (from-to)377-380
Number of pages4
JournalProceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture
Issue number2
Publication statusPublished - Feb 2012


  • facilities
  • operations
  • product service systems
  • servitization
  • supply chain

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