Projects per year
Abstract
Words and language are central to most human communication. This paper explores the importance of language for the participatory design of smart home technologies for healthcare. We argue that to effectively involve a broad range of users in the design of new technologies, it is important to actively develop a shared language that is accessible to and owned by all stakeholders, and that facilitates productive dialogues among them. Our discussion is grounded firstly in work with end users, in which problematic language emerged as a key barrier to participation and effective design. Three specific categories of language barriers are identified: jargon, ambiguity, and emotive words. Building on this we undertook a workshop and focus group, respectively involving researchers developing smart health technologies and users, where the focus was on generating a shared language. We discuss this process, including examples that emerged of alternative terminology and specific strategies for creating a shared language.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 34th Annual ACM Conference on Human Factors in Computing Systems (CHI'16) |
| Place of Publication | New York, NY, USA |
| Publisher | Association for Computing Machinery (ACM) |
| Pages | 3584-3594 |
| Number of pages | 11 |
| ISBN (Print) | 978145033362 |
| DOIs | |
| Publication status | Published - 7 May 2016 |
| Event | 34th Annual CHI Conference on Human Factors in Computing Systems, CHI 2016: chi4good - San Jose, United States Duration: 7 May 2016 → 12 May 2016 Conference number: 34 https://chi2016.acm.org/wp/ |
Conference
| Conference | 34th Annual CHI Conference on Human Factors in Computing Systems, CHI 2016 |
|---|---|
| Abbreviated title | CHI 2016 |
| Country | United States |
| City | San Jose |
| Period | 7/05/16 → 12/05/16 |
| Other | For those who are finding out about CHI – pronounced kai – for the first time, CHI is a place to see, discuss and learn about the future of how people interact with technology. At any minute you might experience a new gesture interface for tablets, learn how developing countries use mobile phones for maternal health, play soccer against someone 3000 miles away, or debate the future of online education. You’ll meet with top researchers from universities, corporations and startups from across the world, as well as the brightest student scientists, designers, and researchers. It’s a place to find your community, to talk about your toughest problems, and to find your next job. |
| Internet address |
Structured keywords
- Digital Health
Keywords
- Participatory design
- language
- smart home technology
- healthcare technology
- inclusive design
- personas
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Projects
- 1 Finished
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SPHERE (EPSRC IRC)
Craddock, I. J., Coyle, D. T., Flach, P. A., Kaleshi, D., Mirmehdi, M., Piechocki, R. J., Stark, B. H., Ascione, R., Ashburn, A. M., Burnett, M. E., Damen, D., Gooberman-Hill, R. J. S., Harwin, W. S., Hilton, G., Holderbaum, W., Holley, A. P., Manchester, V. A., Meller, B. J., Stack, E. & Gilchrist, I. D.
1/10/13 → 30/09/18
Project: Research, Parent