Spending Time with Money: From Shared Values to Social Connectivity

Jennifer Ferreira, Perry Mark, Sriram Subramanian

Research output: Chapter in Book/Report/Conference proceedingConference Contribution (Conference Proceeding)

29 Citations (Scopus)
343 Downloads (Pure)

Abstract

There is a rapidly growing momentum driving the development of mobile payment systems for co-present interactions, using near-field communication on smartphones and contactless payment systems. The design (and marketing) imperative for this is to enable faster, simpler, effortless and secure transactions, yet our evidence shows that this focus on reducing transactional friction may ignore other important features around making payments. We draw from empirical data to consider user interactions around financial exchanges made on mobile phones. Our findings examine how the practices around making payments support people in making connections, to other people, to their communities, to the places they move through, to their environment, and to what they consume. While these social and community bonds shape the kinds of interactions that become possible, they also shape how users feel about, and act on, the values that they hold with their co-users. We draw implications for future payment systems that make use of community connections, build trust, leverage transactional latency, and generate opportunities for rich social interactions.
Original languageEnglish
Title of host publicationCSCW '15: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing
PublisherAssociation for Computing Machinery (ACM)
Pages1222-1234
Number of pages13
ISBN (Print)9781450329224
DOIs
Publication statusPublished - 28 Feb 2015
Event18th ACM Conference on Computer Supported Cooperative Work & Social Computing - Vancouver, Canada
Duration: 14 Mar 201518 Mar 2015

Conference

Conference18th ACM Conference on Computer Supported Cooperative Work & Social Computing
CountryCanada
CityVancouver
Period14/03/1518/03/15

Keywords

  • digital money
  • social practices.
  • Ubiquitous computing
  • mobile payment;
  • trust;
  • prosocial computing,
  • community;

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  • Cite this

    Ferreira, J., Mark, P., & Subramanian, S. (2015). Spending Time with Money: From Shared Values to Social Connectivity. In CSCW '15: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing (pp. 1222-1234 ). Association for Computing Machinery (ACM). https://doi.org/10.1145/2675133.2675230