Telecentre Users as Mediators of Empowerment of Rural Communities in Malawi

Sellina Khumbo Kapondera, Niki Panteli, Roberta Bernardi

Research output: Chapter in Book/Report/Conference proceedingConference Contribution (Conference Proceeding)

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Abstract

For over three decades telecentres have been promoted as a means of reducing digital exclusion. However, their relevance is inconclusive. In this paper we investigate how telecentre users empower rural communities in Malawi. We adopt a qualitative approach and report preliminary findings from users and indirect beneficiaries of one telecentre. The findings indicate that empowerment effects of telecentres go beyond users. Specifically, when users use the telecentres, they get empowered and, eventually, empower other community members by, for example, teaching ICT, sharing knowledge, and raising awareness of problems and providing solutions within communities, thus generating collective empowerment. The study further indicates that community empowerment is influenced by such factors as social connections, self-growth, and beneficiaries’ willingness to receive help. However, empowerment was also beset with a
series of constraints such as limited resources.
Original languageEnglish
Title of host publicationIST-Africa 2020 Conference Proceedings
EditorsMiriam Cunningham, Paul Cunningham
Publication statusPublished - 22 May 2020
EventIST-Africa 2020 - Online
Duration: 18 May 202022 May 2020
http://www.ist-africa.org/Conference2020/

Conference

ConferenceIST-Africa 2020
Period18/05/2022/05/20
Internet address

Structured keywords

  • Digital Societies
  • Telecentres
  • Community Empowerment
  • Digital Inclusion
  • Malawi
  • International Development
  • Telecentres
  • Community Empowerment
  • Digital Inclusion
  • Malawi
  • MGMT theme Innovation and Digitalisation
  • Telecentres
  • Community Empowerment
  • Digital Inclusion
  • Malawi
  • MGMT theme Public Services Governance and Management
  • Telecentres
  • Community Empowerment
  • Digital Inclusion
  • Malawi
  • MGMT Innovation Studies and Technology
  • Telecentres
  • Community Empowerment
  • Digital Inclusion
  • Malawi

Keywords

  • Telecentres
  • Empowerment
  • Digital Inclusion
  • Malawi

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