The dynamics of trust: Comparing humans to automation

Stephan Lewandowsky*, Michael Mundy, Gerard P A Tan

*Corresponding author for this work

Research output: Contribution to journalArticle (Academic Journal)peer-review

107 Citations (Scopus)

Abstract

Complex industrial environments involve cooperation between operators and automation. The strategies used to allocate tasks to automation are a crucial component of that cooperation and are known to be affected by the operators' trust in the automation. In 2 simulated process control experiments, the authors compared trust in automation with trust in human partners in equivalent situations. Experiment 1 found the relationship between trust and task allocation to be qualitatively identical, but quantitatively attenuated, for human partners as compared with automation. Experiment 2 additionally identified the operators' trustworthiness, as they thought it would be perceived by a human partner, as crucial to task allocation under human collaboration but not under automation. The results imply that human collaboration benefits from calibration of people's assessment of how others perceive them.

Original languageEnglish
Pages (from-to)104-123
Number of pages20
JournalJournal of Experimental Psychology: Applied
Volume6
Issue number2
Publication statusPublished - 2000

Structured keywords

  • Memory

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