Providing better services for citizens and responding to their growing demand for online needs have been major drivers for implementing e-government in developed countries. Many developing countries have also launched their e-government projects claiming that they are based on citizen-centric strategies. However, most developing countries have low internet penetration levels and their citizens do not have the capacity to use advanced e-services. Therefore, it can be questionable how these e-government projects are customer-centric. Are they responding to people's needs or just focusing on citizens' IT access? This research paper investigates Jordan's deployment of e government and examines how citizen-centric it is.
|Translated title of the contribution||The Gap between Citizens and e-Government Projects: The Case for Jordan|
|Number of pages||13|
|Journal||Electronic Government, an International Journal|
|Publication status||Published - 1 Jun 2008|
- Citizens' needs
- Developing countries