The gap between citizens and e-government projects: The case for Jordan

Samer Mofleh, Mohammed Wanous*, Peter Strachan

*Corresponding author for this work

Research output: Contribution to journalArticle (Academic Journal)peer-review

19 Citations (Scopus)

Abstract

Providing better services for citizens and responding to their growing demand for online needs have been major drivers for implementing e-government in developed countries. Many developing countries have also launched their e-government projects claiming that they are based on citizen-centric strategies. However, most developing countries have low internet penetration levels and their citizens do not have the capacity to use advanced e-services. Therefore, it can be questionable how these e-government projects are customer-centric. Are they responding to people's needs or just focusing on citizens' IT access? This research paper investigates Jordan's deployment of e government and examines how citizen-centric it is.

Translated title of the contributionThe Gap between Citizens and e-Government Projects: The Case for Jordan
Original languageEnglish
Pages (from-to)275-287
Number of pages13
JournalElectronic Government, an International Journal
Volume5
Issue number3
DOIs
Publication statusPublished - 1 Jun 2008

Keywords

  • Citizens' needs
  • Customer-centric
  • Developing countries
  • E-government
  • Jordan
  • Strategy

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