TY - JOUR
T1 - The implementation of electronic services
T2 - planned or organic growth?
AU - Cole, John
AU - College, M
AU - Megaw, T
AU - Powis, M
AU - Bullock, Seth
AU - Keen, Justin
PY - 2005
Y1 - 2005
N2 - The literature on innovation suggests that projects are successful when rigorous project management is mixed judiciously with `organic' development. This paper argues that organic growth can play a substantial role in the implementation of electronic services in healthcare settings. Evidence for organic growth is presented, based on a study of email use. Methods are presented for investigating email use in health service settings in the National Health Service (NHS) in Bradford, England. Geographical information systems (GIS) outputs and social network analyses are presented. The results demonstrate a five-fold increase in the use of email over a 13-month period, which is shown to be largely independent of the growth in the number of organisations using the network. They also demonstrate a marked increase in the complexity of the patterns of email use over the period.
AB - The literature on innovation suggests that projects are successful when rigorous project management is mixed judiciously with `organic' development. This paper argues that organic growth can play a substantial role in the implementation of electronic services in healthcare settings. Evidence for organic growth is presented, based on a study of email use. Methods are presented for investigating email use in health service settings in the National Health Service (NHS) in Bradford, England. Geographical information systems (GIS) outputs and social network analyses are presented. The results demonstrate a five-fold increase in the use of email over a 13-month period, which is shown to be largely independent of the growth in the number of organisations using the network. They also demonstrate a marked increase in the complexity of the patterns of email use over the period.
U2 - 10.14236/jhi.v13i3.596
DO - 10.14236/jhi.v13i3.596
M3 - Article (Academic Journal)
VL - 13
SP - 187
EP - 194
JO - Journal of Innovation in Health Informatics
JF - Journal of Innovation in Health Informatics
SN - 2058-4555
IS - 3
ER -