@inbook{b6843bbf739a4c25af64b601bc9c311e,
title = "The Show Must Go On!: Resolving Customer Complaints in Events Management",
abstract = "Thousands of young people travelled to London to attend their favorite {\textquoteleft}High Ten{\textquoteright} world famous pop girl band performing in the O2 Arena. Ten minutes before show time the organizers inform the fans that the concert is cancelled due to Alyssa{\textquoteright}s, one of the four-piece band singers, sudden illness. The disappointed fans are instructed to leave the venue and wait for a news release on the following day.",
author = "Nikolaos Stylos and Huan, {Tzung-Cheng (T. C.)}",
year = "2017",
month = jun,
day = "1",
language = "English",
isbn = "978-1-78714-279-4",
volume = "14",
series = "Advances in Culture, Tourism and Hospitality Research",
publisher = "Emerald",
pages = "45--50",
editor = "Woodside, {Arch G.}",
booktitle = "Trade Tales",
address = "United Kingdom",
}