TY - JOUR
T1 - The social impact of advice during disability welfare reform
T2 - from social return on investment to evidencing public value through realism and complexity
AU - Farr, Michelle
AU - Cressey, Peter
PY - 2018/5/18
Y1 - 2018/5/18
N2 - This article illustrates how advice services create diverse public values within welfare reform. It develops a social impact framework using public value, realism and complexity literature. Starting from a social return on investment study of advice, qualitative interviews are analysed with twenty-two clients, who sought advice for welfare benefits, and had disabilities, or physical or mental health conditions. Integrating these clients’ experiences with wider evidence, illustrates how advice services advocated for people’s needs within a complicated (and controversial) welfare system. However advice services face funding cuts, benefit assessment costs have risen, and welfare reforms have yet to meet their aims.
AB - This article illustrates how advice services create diverse public values within welfare reform. It develops a social impact framework using public value, realism and complexity literature. Starting from a social return on investment study of advice, qualitative interviews are analysed with twenty-two clients, who sought advice for welfare benefits, and had disabilities, or physical or mental health conditions. Integrating these clients’ experiences with wider evidence, illustrates how advice services advocated for people’s needs within a complicated (and controversial) welfare system. However advice services face funding cuts, benefit assessment costs have risen, and welfare reforms have yet to meet their aims.
KW - Advice services
KW - complexity
KW - disability
KW - mental health
KW - public value
KW - realist evaluation
KW - social impact
KW - social return on investment
KW - welfare reform
UR - http://www.scopus.com/inward/record.url?scp=85047105902&partnerID=8YFLogxK
U2 - 10.1080/14719037.2018.1473474
DO - 10.1080/14719037.2018.1473474
M3 - Article (Academic Journal)
AN - SCOPUS:85047105902
JO - Public Management Review
JF - Public Management Review
SN - 1471-9037
ER -