The social impact of advice during disability welfare reform: from social return on investment to evidencing public value through realism and complexity

Michelle Farr*, Peter Cressey

*Corresponding author for this work

Research output: Contribution to journalArticle (Academic Journal)peer-review

4 Citations (Scopus)
94 Downloads (Pure)

Abstract

This article illustrates how advice services create diverse public values within welfare reform. It develops a social impact framework using public value, realism and complexity literature. Starting from a social return on investment study of advice, qualitative interviews are analysed with twenty-two clients, who sought advice for welfare benefits, and had disabilities, or physical or mental health conditions. Integrating these clients’ experiences with wider evidence, illustrates how advice services advocated for people’s needs within a complicated (and controversial) welfare system. However advice services face funding cuts, benefit assessment costs have risen, and welfare reforms have yet to meet their aims.
Original languageEnglish
Number of pages26
JournalPublic Management Review
Early online date18 May 2018
DOIs
Publication statusE-pub ahead of print - 18 May 2018

Keywords

  • Advice services
  • complexity
  • disability
  • mental health
  • public value
  • realist evaluation
  • social impact
  • social return on investment
  • welfare reform

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