Trusting experience oriented design

Research output: Chapter in Book/Report/Conference proceedingConference Contribution (Conference Proceeding)

1 Citation (Scopus)


Although trust and affective experiences have been linked in HCI research, a connection between traditional trust research for automation and experience design has not be made. This paper aims to start this discussion by showing the connection between experience-oriented HCI design and trust in automation through an experimental study of the Lega, a companion device for enriching experiences in museums. An experience-oriented HCI design approach was used to create this device and although it is not traditional automation, this study presents the links found between this approach and the bases of trust in automation, performance, process, and purpose, with regards to experience qualities of transparency, ambiguity, and usefulness, respectively.

Original languageEnglish
Title of host publicationCHI EA 2011 - 29th Annual CHI Conference on Human Factors in Computing Systems, Conference Proceedings and Extended Abstracts
Number of pages6
Publication statusPublished - 2011
Event29th Annual CHI Conference on Human Factors in Computing Systems, CHI 2011: Connecting - Vancouver Convention Centre, Vancouver, BC, Canada
Duration: 7 May 201112 May 2011
Conference number: 29


Conference29th Annual CHI Conference on Human Factors in Computing Systems, CHI 2011
Abbreviated titleCHI 2011
CityVancouver, BC
OtherThe ACM CHI Conference on Human Factors in Computing Systems is the premier international conference of human-computer interaction. CHI 2011 focuses on leveraging our diversity and connecting people, cultures, technologies, experiences, and ideas.
Internet address


  • Affective experiences
  • Experience-oriented design
  • HCI
  • Human factors
  • Trust in automation


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