Trusting experience oriented design

Aisling Ann O'Kane

doi:10.1145/1979742.1979517

Trusting experience oriented design

Aisling Ann O'Kane

Research output: Chapter in Book/Report/Conference proceeding › Conference Contribution (Conference Proceeding)

1 Citation (Scopus)

Abstract

Although trust and affective experiences have been linked in HCI research, a connection between traditional trust research for automation and experience design has not be made. This paper aims to start this discussion by showing the connection between experience-oriented HCI design and trust in automation through an experimental study of the Lega, a companion device for enriching experiences in museums. An experience-oriented HCI design approach was used to create this device and although it is not traditional automation, this study presents the links found between this approach and the bases of trust in automation, performance, process, and purpose, with regards to experience qualities of transparency, ambiguity, and usefulness, respectively.

Original language	English
Title of host publication	CHI EA 2011 - 29th Annual CHI Conference on Human Factors in Computing Systems, Conference Proceedings and Extended Abstracts
Pages	923-928
Number of pages	6
DOIs	https://doi.org/10.1145/1979742.1979517
Publication status	Published - 2011
Event	29th Annual CHI Conference on Human Factors in Computing Systems, CHI 2011: Connecting - Vancouver Convention Centre, Vancouver, BC, Canada Duration: 7 May 2011 → 12 May 2011 Conference number: 29 http://www.chi2011.org/

Conference

Conference	29th Annual CHI Conference on Human Factors in Computing Systems, CHI 2011
Abbreviated title	CHI 2011
Country/Territory	Canada
City	Vancouver, BC
Period	7/05/11 → 12/05/11
Other	The ACM CHI Conference on Human Factors in Computing Systems is the premier international conference of human-computer interaction. CHI 2011 focuses on leveraging our diversity and connecting people, cultures, technologies, experiences, and ideas.
Internet address	http://www.chi2011.org/

Research Groups and Themes

Bristol Interaction Group

Keywords

Affective experiences
Experience-oriented design
HCI
Human factors
Trust in automation

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10.1145/1979742.1979517

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title = "Trusting experience oriented design",

abstract = "Although trust and affective experiences have been linked in HCI research, a connection between traditional trust research for automation and experience design has not be made. This paper aims to start this discussion by showing the connection between experience-oriented HCI design and trust in automation through an experimental study of the Lega, a companion device for enriching experiences in museums. An experience-oriented HCI design approach was used to create this device and although it is not traditional automation, this study presents the links found between this approach and the bases of trust in automation, performance, process, and purpose, with regards to experience qualities of transparency, ambiguity, and usefulness, respectively.",

keywords = "Affective experiences, Experience-oriented design, HCI, Human factors, Trust in automation",

author = "O'Kane, \{Aisling Ann\}",

year = "2011",

doi = "10.1145/1979742.1979517",

language = "English",

isbn = "9781450302289",

pages = "923--928",

booktitle = "CHI EA 2011 - 29th Annual CHI Conference on Human Factors in Computing Systems, Conference Proceedings and Extended Abstracts",

note = "29th Annual CHI Conference on Human Factors in Computing Systems, CHI 2011 : Connecting, CHI 2011 ; Conference date: 07-05-2011 Through 12-05-2011",

url = "http://www.chi2011.org/",

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AU - O'Kane, Aisling Ann

N1 - Conference code: 29

PY - 2011

Y1 - 2011

N2 - Although trust and affective experiences have been linked in HCI research, a connection between traditional trust research for automation and experience design has not be made. This paper aims to start this discussion by showing the connection between experience-oriented HCI design and trust in automation through an experimental study of the Lega, a companion device for enriching experiences in museums. An experience-oriented HCI design approach was used to create this device and although it is not traditional automation, this study presents the links found between this approach and the bases of trust in automation, performance, process, and purpose, with regards to experience qualities of transparency, ambiguity, and usefulness, respectively.

AB - Although trust and affective experiences have been linked in HCI research, a connection between traditional trust research for automation and experience design has not be made. This paper aims to start this discussion by showing the connection between experience-oriented HCI design and trust in automation through an experimental study of the Lega, a companion device for enriching experiences in museums. An experience-oriented HCI design approach was used to create this device and although it is not traditional automation, this study presents the links found between this approach and the bases of trust in automation, performance, process, and purpose, with regards to experience qualities of transparency, ambiguity, and usefulness, respectively.

KW - Affective experiences

KW - Experience-oriented design

KW - HCI

KW - Human factors

KW - Trust in automation

UR - https://www.scopus.com/pages/publications/79957956563

U2 - 10.1145/1979742.1979517

DO - 10.1145/1979742.1979517

M3 - Conference Contribution (Conference Proceeding)

AN - SCOPUS:79957956563

SN - 9781450302289

SP - 923

EP - 928

BT - CHI EA 2011 - 29th Annual CHI Conference on Human Factors in Computing Systems, Conference Proceedings and Extended Abstracts

T2 - 29th Annual CHI Conference on Human Factors in Computing Systems, CHI 2011

Y2 - 7 May 2011 through 12 May 2011

ER -

Trusting experience oriented design

Abstract

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Keywords

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