Turning Digital in Times of Crisis: A Values-Based Theory of Telehealth Adoption During the Covid-19 Pandemic

Roberta Bernardi

doi:10.1016/j.im.2023.103835

Turning Digital in Times of Crisis: A Values-Based Theory of Telehealth Adoption During the Covid-19 Pandemic

Roberta Bernardi

School of Management - Business School

Research output: Contribution to journal › Article (Academic Journal) › peer-review

2 Citations (Scopus)

Abstract

This study draws on Basic Human Values theory to investigate why shifts in values occur and how they influence telehealth adoption during a crisis. A literature review of the initial adoption and post-adoption of telehealth during Covid-19 shows how tensions between the personal growth value of patient autonomy and the personal security value of interpersonal care influence continuance in adopting telehealth. Findings show the different potential of values in generating innovative telehealth solutions. Values aimed at protecting financial and reputational resources remain salient during a crisis and must be realized to enable IT adoption that benefits public security.

Original language	English
Article number	103835
Journal	Information and Management
Volume	60
Issue number	6
Early online date	29 Jul 2023
DOIs	https://doi.org/10.1016/j.im.2023.103835
Publication status	Published - 1 Sept 2023

Bibliographical note

Publisher Copyright:
© 2023 Elsevier B.V.

Research Groups and Themes

Digital Societies
Crisis
Covid-19
IT adoption
Telehealth
Healthcare
Values
Health and Wellbeing
Crisis
Covid-19
IT adoption
Telehealth
Healthcare
Values
MGMT Operations and Management Science
Crisis
Covid-19
IT adoption
Telehealth
Healthcare
Values
MGMT theme Innovation and Digitalisation
Crisis
Covid-19
IT adoption
Telehealth
Healthcare
Values
MGMT theme Public Services Governance and Management
Crisis
Covid-19
IT adoption
Telehealth
Healthcare
Values
Covid19
Crisis
Covid-19
IT adoption
Telehealth
Healthcare
Values

Keywords

Crisis
Covid-19
IT adoption
Telehealth
Healthcare
Values

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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abstract = "This study draws on Basic Human Values theory to investigate why shifts in values occur and how they influence telehealth adoption during a crisis. A literature review of the initial adoption and post-adoption of telehealth during Covid-19 shows how tensions between the personal growth value of patient autonomy and the personal security value of interpersonal care influence continuance in adopting telehealth. Findings show the different potential of values in generating innovative telehealth solutions. Values aimed at protecting financial and reputational resources remain salient during a crisis and must be realized to enable IT adoption that benefits public security.",

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AB - This study draws on Basic Human Values theory to investigate why shifts in values occur and how they influence telehealth adoption during a crisis. A literature review of the initial adoption and post-adoption of telehealth during Covid-19 shows how tensions between the personal growth value of patient autonomy and the personal security value of interpersonal care influence continuance in adopting telehealth. Findings show the different potential of values in generating innovative telehealth solutions. Values aimed at protecting financial and reputational resources remain salient during a crisis and must be realized to enable IT adoption that benefits public security.

KW - Crisis

KW - Covid-19

KW - IT adoption

KW - Telehealth

KW - Healthcare

KW - Values

U2 - 10.1016/j.im.2023.103835

DO - 10.1016/j.im.2023.103835

M3 - Article (Academic Journal)

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JO - Information and Management

JF - Information and Management

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ER -

Turning Digital in Times of Crisis: A Values-Based Theory of Telehealth Adoption During the Covid-19 Pandemic

Abstract

Bibliographical note

Research Groups and Themes

Keywords

UN SDGs

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