Vulnerability: a guide for debt collection: 21 questions, 21 steps

Chris Fitch, Jamie Evans, Colin Trend

Research output: Book/ReportCommissioned report


This guide is the first published report based on new research conducted by the University of Bristol in 2016. It provides new data, new insights and new recommendations for organisations working with indebted customers in vulnerable situations.
Original languageEnglish
PublisherPersonal Finance Research Centre, University of Bristol
Commissioning bodyFinance & Leasing Association / UK Cards Association
Number of pages98
Publication statusPublished - 21 Mar 2017


  • Debt collection
  • Vulnerability
  • Banking
  • Debt

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