Vulnerability: a guide for debt collection: 21 questions, 21 steps

Chris Fitch; Jamie Evans; Colin Trend

Vulnerability: a guide for debt collection: 21 questions, 21 steps

Chris Fitch, Jamie Evans, Colin Trend

School of Geographical Sciences

Research output: Book/Report › Commissioned report

Abstract

This guide is the first published report based on new research conducted by the University of Bristol in 2016. It provides new data, new insights and new recommendations for organisations working with indebted customers in vulnerable situations.

Original language	English
Publisher	Personal Finance Research Centre, University of Bristol
Commissioning body	Finance & Leasing Association / UK Cards Association
Number of pages	98
Publication status	Published - 21 Mar 2017

Keywords

Debt collection
Vulnerability
Banking
Debt

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title = "Vulnerability: a guide for debt collection: 21 questions, 21 steps",

abstract = "This guide is the first published report based on new research conducted by the University of Bristol in 2016. It provides new data, new insights and new recommendations for organisations working with indebted customers in vulnerable situations.",

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AU - Fitch, Chris

AU - Evans, Jamie

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N2 - This guide is the first published report based on new research conducted by the University of Bristol in 2016. It provides new data, new insights and new recommendations for organisations working with indebted customers in vulnerable situations.

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KW - Banking

KW - Debt

UR - http://www.bristol.ac.uk/media-library/sites/geography/pfrc/pfrc1701-21-steps-vulnerability-and-debt-collection-(web).pdf

M3 - Commissioned report

BT - Vulnerability: a guide for debt collection

PB - Personal Finance Research Centre, University of Bristol

ER -

Vulnerability: a guide for debt collection: 21 questions, 21 steps

Abstract

Keywords

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