Vulnerability: a guide for lending

Chris Fitch, Jamie Evans, Colin Trend, Tim Farmer

Research output: Book/ReportCommissioned report


This guide provides lenders with a renewed focus, new insights, and new tools for working with customers in vulnerable situations. It is the second guide from research funded by the Finance & Leasing Association and The UK Cards Association. It brings together new survey data collected from 1,666 staff who directly take customer credit applications in a representative sample of UK lenders. Endorsed by the key industry associations, the guide aims to help lenders better identify and support customers in vulnerable situations during such credit applications.
Original languageEnglish
Place of PublicationBristol
PublisherPersonal Finance Research Centre, University of Bristol
Commissioning bodyFinance & Leasing Association / UK Cards Association
Number of pages58
Publication statusPublished - 14 Jun 2017


  • Banking
  • Debt
  • Vulnerability
  • Vulnerable customers
  • Vulnerable consumers
  • Lending
  • Guide
  • Mental capacity
  • Mental health


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