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Abstract
This guide provides lenders with a renewed focus, new insights, and new tools for working with customers in vulnerable situations.
It is the second guide from research funded by the Finance & Leasing Association and The UK Cards Association. It brings together new survey data collected from 1,666 staff who directly take customer credit applications in a representative sample of UK lenders.
Endorsed by the key industry associations, the guide aims to help lenders better identify and support customers in vulnerable situations during such credit applications.
| Original language | English |
|---|---|
| Place of Publication | Bristol |
| Publisher | Personal Finance Research Centre, University of Bristol |
| Commissioning body | Finance & Leasing Association / UK Cards Association |
| Number of pages | 58 |
| Publication status | Published - 14 Jun 2017 |
Keywords
- Banking
- Debt
- Vulnerability
- Vulnerable customers
- Vulnerable consumers
- Lending
- Guide
- Mental capacity
- Mental health
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Dive into the research topics of 'Vulnerability: a guide for lending'. Together they form a unique fingerprint.Research output
- 2 Commissioned report
-
Vulnerability, mental health, and the energy sector: A guide to help identify and support consumers
Ramone, M., Fitch, C., Vaughan Wilson, M., Trend, C. & Evans, J., 1 Oct 2017, Money Advice Trust. 44 p.Research output: Book/Report › Commissioned report
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Vulnerability: a guide for debt collection: 21 questions, 21 steps
Fitch, C., Evans, J. & Trend, C., 21 Mar 2017, Personal Finance Research Centre, University of Bristol. 98 p.Research output: Book/Report › Commissioned report