Vulnerability, mental health, and the energy sector: A guide to help identify and support consumers

Michael Ramone, Chris Fitch, Matt Vaughan Wilson, Colin Trend, Jamie Evans

Research output: Book/ReportCommissioned report

Abstract

This guide aims to help gas and electricity suppliers to better identify, understand, and support consumers who are in vulnerable situations.

It provides practical tools which can be used with consumers in a range of vulnerable situations.

It also offers specific guidance on helping consumers with mental health problems, or with mental capacity limitations.
Original languageEnglish
PublisherMoney Advice Trust
Commissioning bodyEnergy UK
Number of pages44
Publication statusPublished - 1 Oct 2017

Keywords

  • Vulnerability
  • Vulnerable customers
  • Vulnerable consumers
  • Mental capacity
  • Mental health
  • Energy
  • Energy sector

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